Associate Director, AP Reading Operations & Exam Production

Associate Director, AP Reading Operations & Exam Production College Board -   AP Reading & Exam Production    Location:   This is a remote role .   Candidates who   live near   CB offices have the   option   of being fully remote or hybrid (Tuesday and Wednesday in office).   This role   also include s   the ability to travel 3-5 times a year to College Board offices or on behalf of College Board business. Travel   may   range   from 1-2 days to   multi-week stays during peak operational periods supp orting   AP Reading activities in late May through June.   Type:   This   is a full-time position .   About the Team     The AP Program Planning team   is responsible for   the successful execution of the annual AP Reading event where millions of student exam responses are scored. The team supports strategic planning, workforce coordination,   logistics , vendor alignment, and data-driven decision making to ensure   accurate   and   timely   scoring across 40+ AP subjects. This work sits within the broader AP Delivery organization, which manages the AP annual cycle from course setup through exam administration, scoring, and score reporting. Each year, millions of students generate tens of millions of constructed responses that must be scored accurately, on time, and at scale by a distributed Reader workforce   operating   both onsite and remotely.   About the Opportunity      This role sits at the center of AP Delivery operations, supporting both the annual AP Reading (January through June) and AP Exam Production (July through December). You will   operate   in a high-volume, fast-paced environment where accuracy, responsiveness, and strong judgment are essential to ensuring millions of student exams are processed and scored correctly and on time.   During the AP Reading cycle, you will function as part of a live operational command center, supporting a large-scale, distributed scoring event involving tens of thousands of Readers across onsite and remote environments. You will act as a first responder to real-time issues such as staffing   gaps, scoring imbalances, and system challenges, working closely with Session Leads to translate decisions into immediate and   accurate   action. Success requires the ability to prioritize quickly, manage multiple simultaneous issues, and   maintain   precision under time pressure.   During AP Exam Production, you will support the technical build, validation, and delivery of exams by working across content and technical teams to ensure materials meet strict specifications. This includes managing large datasets,   validating   components, coordinating handoffs, and   maintaining   documentation that safeguards exam integrity. The role is dynamic and evolving, requiring adaptability, comfort with ambiguity, and a willingness to step in wherever needed while building broad operational   expertise   across the AP value chain over time.   In this role, you will:     Core Responsibilities – AP Reading   (50%)   Real-Time Operational Execution During AP Reading   ( 1 5 %)   Act as a first responder to operational issues, executing fixes or escalating as appropriate   Embed with Chief Readers and subject leadership teams to support Reader   selection , invitations, and event planning   Execute approved real-time adjustments to support scoring operations, including moving Readers from one question or prompt to another in line with Session Lead direction and scoring priorities   Respond quickly to live operational issues such as prompt imbalances, no-shows, access issues, staffing gaps, or session disruptions   Support Session Leads in implementing changes with speed and accuracy so operational decisions turn into action without delay   Handle high-volume, time-sensitive work during peak windows with strong attention to detail and reliable follow-through   Reader Monitoring and Workforce Support   ( 1 5 %)   Track Reader participation across onsite and at-home environments, including documenting no-shows, late starts, reassignment needs, and other exceptions   Contact Readers who do not appear as expected and   maintain   accurate   records of outreach, disposition, and next steps   Assist   with onsite personnel issues and other Reader support tasks, escalating when judgment or authority beyond the role is needed   Support attendance, scheduling validation, and subject-level workforce tracking so Session Leads have a current view of execution reality   Scoring Performance Monitoring and Analytical Support   ( 1 0 %)   Monitor subject- and prompt-level scoring data, including throughput, coverage, pacing, and other indicators relevant to live decision making   Build and   maintain   trackers, dashboards, logs, and reports that support Session Lead decision making and documentation   Flag anomalies, trend changes, or execution gaps early, while recognizing that analysts support rather than independently decide scoring strategy   Help connect operational observations with data patterns so the session has both visibility and practical context   Session, Site, and Reader Experience Support   ( 35 %)   Provide hands-on support for session execution, including logistical troubleshooting, setup help, transition support, and issue routing   Help   maintain   a productive and responsive environment for both onsite and at-home Readers by supporting fast communication and issue tracking   Document recurring Reader questions, pain points, or confusion that may inform process or communication improvements   Contribute to the overall professionalism and stability of the Reading by filling gaps wherever the session most needs support   Documentation and Continuous Improvement   ( 2 5 %)   Document operational issues, actions taken, exceptions, and lessons learned during both Exam Production and Reading phases   Support post-cycle analysis and retrospective work by keeping reliable record