Return Center Manager

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.  JOB TITLE: Returns Center Manager   LOCATION:   Various FLSA:  Salaried/Exempt   MANAGER TITLE:  Distribution Center Manager DATE (CREATED/REVISED):   8/2015   Summary:   Manages the National Returns Center to ensure all receiving, put away, storing, handling returned/damaged goods, recalls, and administrative tasks are met , while continually seeking feedback and improving processes to ensure t he customers’ expectations are exceeded every day .   DUTIES AND RESPONSIBILITIES:   Manages the receipt, processing, and storage of items returned from customers; ensures the returns volume is processed within the company objectives . Interacts with manufacturer partners to ensure we comply with their return standards.  Maintains a database and a working knowledge of the Manufacturer return policies.  Supports and processes Manufacturer Product Recalls.    Main point of contact for all inquiries regarding R eturns .  Works with internal partners (Accounts Payable and Purchasing) and vendors regarding returns received .  Answers questions and provides information to resolve any outstanding issues in a timely manner . Communicates discrepancies to appropriate individuals which many include: Accounts Payable, Purchasing , Vendors, other DC facilities, and/or sales staff.   Adheres to all protocol regarding the receipt of pedigrees returns : documents receipt appropriately, confirms returns are accurate and approvals are obtained prior to receiving ; follows up on outstanding approval requests to meet the needs of customer and regulatory affairs .   Accountable for all Inbound returns functions during inspections and audits: keep accurate records, provides information and answers questions   Maintains the morgue to include ensuring all items are systematically accounted for and returnable to the vendor; all products are returned per vendor policy; all documentation is filed and maintained .   Participates on distribution center management team; develops action plans for conducting internal analyses and gap identification. Conducts observations to identify areas for change; conducts analyses to develop action plans to address operational and employee needs   Conducts daily status meetings with management team to review prior day’s performance and to develop action plan for current day.   Ensures the timely and accurate processing of customer product returns.   Manages returns staff performance , including: p erformance evaluations, training, development, coaching , disciplinary action and attendance management.    Performs other duties as assigned.   REQUIRED QUALIFICATIONS:   Education   Bachelor’s degree required , with preference for a major in Operations, Logistics, Supply Chain, or other business-related field (or equivalent combination of education and experience)   Work Experience   Minimum of three years management experience in warehouse or production environment and one year Receiving experience or Inventory Control.   Technical Skills   Demonstrates strong communication skills, both written and verbal.   Demonstrated ability to organize, prioritize and meet deadlines   Must demonstrate strong ability to pay attention to detail   Highly motivated and results oriented   Ability to build and maintain strong working relationships   Must be proficient in Microsoft and computer skills   Experience and knowledge in distribution processes (receiving, shipping and inventory control) required   Certification   Forklift Certification desired.   Must be able to meet any minimum certification qualification required by any local or state board or licensing agency, as applicable   Travel   Ability to engage in overnight travel on an as needed basis essential.   HENRY SCHEIN ANIMAL HEALTH CORE COMPETENCIES REQUIRED TO PERFORM STANDARDS OF POSITION:   Customer Focus   Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.   Integrity and Trust   Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keep confidences ; admits mistakes; doesn’t misrepresent him/herself for personal gain.   Decision Quality   Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.   Interpersonal Savvy   Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport ; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.   Ethics and Values   Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times ; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.   Drive for Results   Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for resul