Senior Housekeeping Manager

Job Posting Title: Senior Housekeeping Manager Req ID: 10153845 Job Description: The Senior Housekeeping Manager leads the daily operations of the Housekeeping team including Reception and Lost & Found. You will work with Guests, Cast Members, external service providers, the local community, and partners on a daily basis to provide a seamless arrival experience and delivery of clean and ready rooms for guest arrival. To aid them, they use a complex property management system and other multi-functional hotel/guest services systems. You will report to the Rooms Operations Manager Responsibilities/You Will: • Exercise leadership - Lead a team of hourly Housekeeping Cast Members while focusing and delivering on safety, courtesy, show and efficiency. Recognize and coach a diverse team of Cast Members. • Conduct regular meetings with Cast Members to communicate relevant information. • Ensure a seamless arrival experience for Guests. • Serve as a functional / subject matter expert of the operation. • Manage the Housekeeping Operations – You will spend up to 80% of each day working in the operating area and working with Guests and Cast Members. • Make daily operational decisions that benefit Guests, Cast Members and the business. • Support training - Maintain current training proficiencies and confirm training and recertification completed by Cast Members. • Position for success - Support local projects and anticipate/address potential impacts to the Guest and Cast experience. • Partner with key players - Communicate and partner with other leaders, peers and partners to ensure smooth daily operations. • Monitor daily staffing levels and forecast labor coverage needs based on business demand. • Exceed guest expectations that yield results and positive guest feedback. • Partner with the Front Office team to ensure delivery of clean and ready rooms for guest arrival. • Serve as a change agent, taking calculated risks to integrate processes, removing barriers and aligning performance goals of the hourly Cast Basic Qualifications/You Will Have: • Minimum 5 years of Front Desk or Housekeeping leadership/managerial experience • Demonstrated leadership experience with the ability to function in a team environment. Hold self and others accountable, and the ability use partnership and networking skills to resolve conflict and problems. • Experience leading a multicultural team and passion for developing others • Experience partnering with fellow Cast Members to move the operation forward to the next level of excellence. • Experience understanding the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.) • Demonstrated skills to inspire and effect change • Effectively communicate with empathy in written and verbal form. • Demonstrated organization, multi-tasking and time management skills with attention to detail • Demonstrated skills to see responsibilities through to completion • Maintain positivity and a cast focus to engage and develop a diverse, multi-lingual team. • Proficient in basic computer functions necessary to operate in a Windows environment and adapt to new technology • Availability to work a flexible work schedule, including weekends, variable shifts and holidays Preferred Qualifications: • Previous experience with Opera Property Management System or related property management systems • Previous experience with HotSOS or similar service optimization software • Previous experience working in a Housekeeping role or knowledge of chemicals, materials, cleaning technique and equipment • Experience in a Forbes rated hotel or equivalent • Demonstrated multilingual skills • Prior leadership experience in a unionized environment Required Education: High school diploma or equivalent Preferred Education: Bachelor's degree in hospitality or a related field or equivalent job experience The hiring range for this position in California is $77,000.00-$96,500.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job Posting Segment: Resort Ops Job Posting Primary Business: Resort - Disney's Grand Californian Hotel (DLR) Primary Job Posting Category: Resorts-Housekeeping Employment Type: Full time Primary City, State, Region, Postal Code: Anaheim, CA, USA Alternate City, State, Region, Postal Code: Date Posted: 2026-06-17