Branch Banking - Market Leader

Position Title Branch Banking - Market Leader   Location Work From Home OH, OH 43004   Job Summary Branch Banking Market Leader provides comprehensive leadership to a designated market of branch locations to transform how we deliver financial success to both individuals and businesses. Responsible for building high performing, diverse teams, while coaching the team on how best to deliver an educational experience to truly empower the client. Foster working relationships with entire staff by teaching, empowering, mentoring and holding teams accountable to delivering not only the results, but more importantly the behaviors that define our company culture. Responsible for the expansion of existing business relationships, the development of new business and CRA activities. Position is responsible for being a role model for Flagstar Bank’s client-centric culture, while embracing diversity and maintaining ethics and integrity.   Job Responsibilities: Coaching & Talent Development :     Successfully   acquire , engage, and   retain   appropriate staff   to deliver on expectations . Coach, motivate, and support the strategic initiatives by providing outstanding client service and performance by leading a team of Branch Leaders within designated   district , through feedback, leadership,   guidance   and development opportunities .    Ensure that   leaders   are doing the same and coaching their teams effectively   by valuing client centric mindset   and modeling the right behaviors .    Identify   opportunities for individual development and career pathing .    When   appropriate , provide disciplinary actions and exit non-performers while adhering to company policies .     Community Engagement :     Observe   the   Branch Leaders   from the perspective of the   client   to truly deliver an educational experience that empowers the client .    Identify   tailored skillsets to deliver specialized activities to our clients. Execute skill building training for specific job families as needed.   Identify ,   support   and be personally involved in   CRA opportunities within   your   district   communities .    Promote and model the company standard of always doing what is best for the client by providing recommendations to improve the financial quality of their life by educating and empowering .    Promote a vision and plan that focuses on client service and meeting the needs of our clients based on their financial goals. Ensure   an excellent   client experience by being knowledgeable of all bank products and services, providing outstanding client service, and resolving problems to prevent client dissatisfaction .         Market & Performance Management :   Introduce efficiencies by creating capacity for deeper, meaningful, profitable conversations that help branches reach their goals .     O perational efficiency and accuracy as it   relates   to policies,   procedures   and compliance .    Establishes business contacts and networks through community events and activities .    Ensure collaboration between branch team members and business partners (MLOs,   FCs   and Business Banking).   Partner closely with Market Operations Leader to ensure operations compliance.    Ri sk   M anagement:   Clearly communicate strategic initiatives and how each aligns with Flagstar Bank’s vision as well as the performance   objectives   of the branch .    Remove roadblocks to the execution of the bank’s strategic plans.   This role is   fully aware of   any and all audit   issues throughout   division   of responsibility and responds to audit inquiries when necessary .   Reinforces the bank’s mission,   vision   and values by serving as a culture agent, motivating employees to achieve higher   standards   and promoting a commitment to excellence in service, sales knowledge/learning, and technology driven products and processes .     ADDITIONAL   ACCOUNTABILITIES   Performs special projects, and   additional   duties and responsibilities as   required .   C onsistently adhere s   to regulatory and compliance policies and standards linked to the job as listed   and complete required compliance trainings .  Accountable to   maintain   compliance with applicable federal,   state   and local laws a n d regulations.  May be responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements. JOB REQUIREMENTS     Required Qualifications :   Education level   required :   ​ High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent ​. 8+   years   branch banking experience required with 6+ of those years   in a leadership role .   Preferred Qualifications:   Bachelor’s degree in Business , Business Administration, or related field highly preferred, but less formal education   with more on the job experience may be substituted .   Job Competencies:   Proven coaching and leadership skills .   Proven ability to deliver results .   Ability to multi-task .   Proven   client   service skills and the ability to resolve problems and prevent   client   dissatisfaction .   Demonstrated effectiveness in   leading   operational requirements and procedures in a Retail Bank .   Proven record of developing and coaching high performance sales and service teams .   Proven ability to lead people, projects, sales campaigns, etc. for the market.    Proven   track record   of exceeding goal expectations by exemplifying   appropriate behaviors   and values.   Ability to develop strong partnerships with other business units .   Ability to inspire others and to work with employees at all levels .   Strong listening,   verbal   and written communication skills .   Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proacti