Business Process Engineer Sr. Process Design Specialist II

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health.  For over 90 years , we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience.  Our members are our neighbors, our friends, and our families.  It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.  About the Role The role is responsible for conducting data collection and analyses to support process improvement programs and projects to reduce cost and complexity across the enterprise. The incumbent will lead a variety of initiatives, ranging in complexity and scope, within business divisions as well as cross-functional enterprise efforts. The incumbent will draft and review project deliverables and analyses such as value-stream mapping and statistical analyses and supervise business process analysts in the project team environment. The role will also be responsible for business case development using ROI models in direct relationship to strategic corporate goals. The incumbent of this position will serve as a strategic consultant and business partner to business leadership. The incumbent will also interact with subject matter experts to develop solutions that improve process performance by increasing productivity and efficiency and/or managing process demand while enhancing the customer experience. In addition to BPI project work, the incumbent must also plan and participate in BPI organization building and activities to help promote the BPI brand, and serve as a mentor to business staff pursuing their Green Lean and Green Belt certifications. This position requires an individual with a strong background in process improvement, and relationship management as well as the ability to deliver significant sustainable business results and drive cultural change. What You'll Do Experienced process improvement practitioner with a focus on driving cost reduction Execute complex process improvement initiatives affecting multiple functions or businesses with minimal supervision or guidance Serve as a dedicated resource working directly with division leaders and staff to support process improvement Influence senior leaders to make informed decisions Lead project teams comprised of peer-level resources (changed order) Report and communicate the results from process improvement efforts to senior business leaders division teams without direct authority Act as a change agent/coach to instill and sustain changes Build positive relationships and credibility with the BPI team and business partners Engage people and develop them through team work and a high level of participation Assess change readiness and prepare plans for helping stakeholders through change Utilize process improvement readiness and prepare plans for helping stakeholders through change Utilize process improvement principles and tools to achieve significant improvement results Direct the analyses of process improvement analysts Drive for high quality results Process Improvement: Utilize Lean Six Sigma tools and methodologies to define activities that are aligned with business objectives Ability to successfully manage multiple complex projects simultaneously Identify and manage program risks and issues that impact program progress Prepare detailed plans to track project performance and assure timely completion and achievement of project deliverables Develop practical solutions and methodologies to solve complex business and enterprise problems Effectively coach, mentor and assist Lean, Green Belt and Black Belt-level candidates to certification Develop internal and external content for leadership team presentations Ensure deployment of common solutions across divisions and businesses Identify and present new project opportunities to leadership Strategic thinker that can assist in the prioritization of process improvement opportunities Develop and share best practices among fellow process improvement coaches and customer Financial Management: Partner with Finance and Business to develop and track project metrics Develop business cases using ROI models Develop control plans and monitor performance and improvement in key metrics Deliver significant operational improvement and financial benefits to meet annual targets Core Individual Contributor Competencies Personal and professional attributes that are critical to successful performance for Individual Contributors. Building a successful team Communication Facilitating change Gaining commitment Innovation Managing conflict Adaptability Technical/professional knowledge What You Bring Education/Experience: High School Diploma/GED required Bachelor degree preferred or relevant experience in lieu of degree Requires a minimum of 8 years business process improvement or process redesign experience Healthcare background highly preferred. Additional licensing, certifications, registrations: Qualified Lean Six Sigma Black Belt certification from an industry recognized leader (e.g. American Society for Quality). Master black Belt Preferred Knowledge: Healthcare industry experience preferred Experience in a multi-divisional corporate environment desired Strong knowledge of change management principles and strategies as applied to people and process Proven project management and process improvement skills including strong knowledge of Lean and Six Sigma methodologies Strong proficiency with Minitab and/or other statistical software Must be proficient in MS Office products (Word, Excel, PowerPoint, Visio) Skills and Abilities: Ability to lead the work o