Community Health Worker 1

Become a part of our caring community   The Community Health Worker contributes to the administration of care management. You will provides non-clinical support to the assessment and evaluation of member needs and requirements. This support aims to achieve or maintain optimal wellness. You will guide member/families toward and facilitates interaction with appropriate resources for their care and wellbeing. Community Health Worker assignments are typically straightforward and of moderate complexity while working in a hybrid environment with IN PERSON visits being required. The Community Health Worker builds visibility and credibility of Humana's products and services throughout the community with chats, posts, and interactions. You will engage new community members and strategize methods to grow communities and lead connections among all community members. The Community Health Worker understands their own work area professional concepts and standards, regulations, strategies, and operating standards. This individual makes decisions about their own work approach and priorities and follows direction. Managers manage and often guide work according to precedent and/or documented procedures/regulations/professional standards with some interpretation. Conduct in-person and telephonic non-clinical assessments to understand member care needs, preferences, and socioeconomic barriers, and evaluate the home environment Work collaboratively with other Humana associates as a member of Humana's Care Management Support teams, including care managers and Wellness and Information Navigators Be a member of enrollee multi-disciplinary care teams (MDT) Assist member with scheduling physical health and behavioral health office visits and addressing barriers to appointment attendance Assess enrollee barriers to healthy living and accessing healthcare services and arrange necessary social services and supports Be a enrollee advocate with providers, community resources, schools, and others, including accompanying member to provider office visits Support enrollee compliance with their care plan, medication, and treatment adherence Support enrollee self-management through the provision of culturally appropriate health education and coaching Serve as an important knowledge source for community services and information for member and other Humana associates Attend Humana community events to connect with member and provide education on case management services Develop relationships with providers and community resources to support enrollee identification and referrals Implement community assessments to identify community resource gaps Use your skills to make an impact   Required Qualifications High School Diploma or equivalent Minimum two (2) years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels) Must reside in Oklahoma and work full time and travel to member's location Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word) Exceptional communication and interpersonal skills for building rapport with customers and stakeholders Respect for cultural and demographic diversity Strong written communication skills and advocacy for members at all care levels Preferred Qualifications Community Health Worker training and/or certificate or willingness to complete within one (1) year Bachelor's degree in social work or related field Familiarity with state Medicaid program guidelines Experience engaging with Medicaid enrollees, including those with physical health and behavioral health needs and varied health literacy Fluent in Spanish, French Creole, or Vietnamese Additional information Workstyle: Combination remote work at home and onsite/home member visits Mileage reimbursement is provided for work-related travel. Eligible mileage includes: Travel from your home to your first work location of the day. Travel between client or assignment locations during the workday. Travel from your final work location back to your home. Work at Home Guidance To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is required. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected to move forward you will receive a link to complete the Text Screening either by text on your mobile device or email. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $41,900 - $56,600 pe