ServiceNow Developer IV

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday! Learn more about why you want to be here! Position Overview   We are seeking an experienced ServiceNow Developer (Advanced) to design, develop, integrate, and   optimize   ServiceNow solutions across our enterprise environment. The ideal candidate will have deep technical   expertise   in ServiceNow development,   a strong   understanding of ITIL processes, and hands-on experience with complex integrations, advanced scripting, CSDM, Employee Center, and CMDB-related development.   This role collaborates closely with ITSM, HR, Security,   Infrastructure , Application Support,   and cross‑functional teams to deliver scalable, high-quality solutions.   Key Responsibilities: ServiceNow Development & Configuration   Design, develop, and implement   ServiceNow applications, modules, and workflows .   Build custom   business rules, client scripts, UI policies, script includes, and notifications .   Develop and   modify   Service Catalog items , record producers, and   fulfillment   workflows.   Configure and enhance Incident, Problem, Change, Request, Knowledge , CMDB, Asset, and SAM   modules.   Utilize   ServiceNow Studio , Flow Designer, and   Workflow Editor   to build automation.   Integration & API Development   Develop and maintain ServiceNow integrations using   REST, SOAP , and platform-native tools.   Implement advanced integration patterns, including   mid‑server , scripted APIs, and web services.   Support and enhance   Workday ↔ ServiceNow   integrations (HR & Employee Center use cases).   Work with external systems using   ServiceNow APIs   and connection utilities .   Data, CMDB & CSDM   Design,   maintain , and enhance   CMDB   datasets and relationships.   Apply and extend   CSDM (Common Service Data Model)   best practices.   Troubleshoot and resolve CMDB and service mapping issues.   Ensure   accurate   data modeling aligned with enterprise architecture.   Employee Center & Portal Development   Develop and   optimize   Employee Center   pages, widgets, and experiences.   Work with themes, branding, UI scripts, and Service Portal enhancements.   System Administration & Maintenance   Perform   system upgrades , patches, and instance maintenance.   Monitor and   optimize   platform performance.   Manage   user access, ACLs, and roles   in compliance with security policies.   Collaboration & Support   Partner with   ITSM process owners   to gather requirements and translate them into technical designs.   Provide ongoing   technical support and troubleshooting   for ServiceNow-related issues.   Collaborate with cross-functional teams to ensure   timely   and high‑quality project delivery.   Contribute to solution architecture, best practices, and process improvement initiatives.   Conduct   training and   tool demo.   Required Skills & Qualifications   Technical Skills   Advanced   proficiency   in:    JavaScript ,   HTML ,   CSS   Glide scripting and   ServiceNow server/client-side scripting   ServiceNow Studio , Flow Designer & Workflow Edit or   Strong experience with:    REST/SOAP integrations   ServiceNow APIs   Relational databases   (e.g., MySQL, SQL Server, Oracle)   Cloud technologies   (Azure, AWS, or similar)   Version control systems   (Git, Azure DevOps, etc.)   Experience with:    CSDM   CMDB management   Employee Center   Request Management   Software Asset Management (SAM)   Workday/ServiceNow integration   Process Knowledge   Strong understanding of   ITIL frameworks , processes, and best practices.   Ability to work in Agile/Scrum environments and collaborate with product owners.   Professional Capabilities   Strong analytical and problem-solving skills.   Excellent communication and documentation abilities.   Ability to manage multiple tasks and deliver high-quality output in a fast-paced environment.   Required   Certifications   ServiceNow Certified System Administrator (CSA)   ServiceNow Certified Application Developer (CAD)   ServiceNow CIS certifications (ITSM, HRSD, CSM, or others)   ITIL v3/v4 Foundation   PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently will sit, stand, walk, and bend during working hours. Requires manual and finger dexterity and eye-hand coordination. Required to lift and carry relatively light materials.  Requires normal or corrected vision and hearing corrected to a normal range. WORK ENVIRONMENT  This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment. We are currently not offering employment sponsorship for this opportunity. #LI-TM1 #LI-HYBRID The current range for this position is $95,378.98 - $160,850.17 This range is exclusive of fringe benefits and potential bonuses.  If hired at ICW Group, your final b