Medical Information Team Lead (PharmD)

Inizio   Engage   has a long-standing partnership with Amgen, a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.   Support the supervision of the call center staff to ensure prompt and   accurate   response to customer contacts via all communication channels .   This is your opportunity to join   Inizio   Engage   and   represent a top biotechnology comp any !   Why   You’ll   Love Working Here   We believe great people deserve great support—at work and beyond.   That’s   why we offer a rewards experience designed to help you thrive personally, professionally, and financially:   Competitive pay that recognizes your experience,   expertise , and impact   Comprehensive benefits including medical, dental, and vision coverage;   accrued   paid time off; 401(k) with company match; disability and life insurance; and paid maternity and   paternity leave   Company-paid holidays so you can rest, recharge, and focus on what matters most   Recognition programs, contests, and awards that celebrate your contributions   Continuous growth opportunities through learning, leadership development, and career advancement support   A collaborative culture where your ideas are valued and your work makes a difference   We’re   also proud to be recognized for creating an exceptional employee experience:   Best Place to Work in BioPharma — 2022, 2023, 2025   Certified Great Place to Work® — 2021, 2023, 2025, 2026   Learn more:   https://www.greatplacetowork.com/certified-company/7003732   What will you be doing?   Provide intermediary   service   between Client Account Manager or   designee   and Call Center Communicators.   Support Vice President, Director, Supervisor, and Client Account Manager or designee in all project business initiatives and   objectives .   Update training materials and conduct   trainings   as directed by Call Center Supervisor.   Investigate inquiries and complaints and handle escalations for   program .   Inform Supervisor and Client Account Management Team of all system failures/ slow-downs .   Assist   with call monitoring; provide   timely   feedback to Call Center Communicators.   Be innovative, using creativity,   imagination   and information to develop ideas and suggestions for improvements.   Assist   the management team with the compilation of individual monthly program metrics   Disseminate all project information/directives to   team .   Lead by example, adhering to corporate compliance and   demonstrating   the values of quality, integrity, innovation, accountability, collaboration, and leadership.   Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines.   Accurately collect information required by individual programs and correctly document data in specific project databases.   Complete and accurately document Adverse Events and Product Quality Complaints as per client and federal guidelines.   Exhibit effective communication and tele-management skills.   Converse with callers in an empathetic manner and   facilitate   the callers in their ability to understand medical terminology, as needed.   Display flexibility within   department   to maximize   utilization , including performing administrative and non-telecommunication duties as needed.   Adhere to all company policies and Standard Operating Procedures.   Possess effective organizational skills, including working on multiple projects simultaneously.   Must safeguard patient privacy and confidentiality by following the guidelines   set forth in   the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).   What do you need for this position?   PharmD License Required   Minimum of associate’s degree or equivalent   work related   experience; pursuing BA/BS preferred.   2+ years of successful experience training or supervising within a Call Center operation preferred.   Ability to join frequent meetings and calls without disruption or disconnecting   Excellent verbal, written and listening communication skills.   Adept at all applicable computer software, i.e., Word, Excel, and Outlook. Strong aptitude to learn new computer programs and client specific   applications as   for assigned   program .   Outstanding customer service, communication, and interpersonal skills.   Must   possess   the ability to train and motivate staff members.   The base pay range for this position is $36.40/hr – $67.60/hr. The final compensation offered to a successful candidate will be   determined   by factors such as experience, skills, internal equity, and business needs.   About   Inizio   Engage   Inizio   Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local   expertise   and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.   We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.   To learn more about   Inizio   Engage, visit us at:   https://inizio.com/   Equal Opportunity & Inclusion   Inizio   Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related con