Medical Information Specialist II

Inizio   Engage has a long-standing partnership with   a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.   A frontline specialist responsible for delivering virtual or telephonic support to   identified   clients   engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.   This is your opportunity to join   Inizio   Engage and represent a top biotechnology company!     Why   You’ll   Love Working Here   We believe great people deserve great support—at work and beyond.   That’s   why we offer a rewards experience designed to help you thrive personally, professionally, and financially:   Competitive pay that recognizes your experience,   expertise , and impact   Comprehensive benefits including medical, dental, and vision coverage;   accrued   paid time off; 401(k) with company match; disability and life insurance; and paid maternity and   paternity leave   Company-paid holidays so you can rest, recharge, and focus on what matters most   Recognition programs, contests, and awards that celebrate your contributions   Continuous growth opportunities through learning, leadership development, and career advancement support   A collaborative culture where your ideas are valued and your work makes a difference   We’re   also proud to be recognized for creating an exceptional employee experience:   Best Place to Work in BioPharma — 2022, 2023, 2025   Certified Great Place to Work® — 2021, 2023, 2025, 2026   Learn more:   https://www.greatplacetowork.com/certified-company/7003732   What will you be doing?     Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with   Inizio   Engage , Client and Federal guidelines and regulations   Conduct study compliance calls to volunteers enrolled in clinical/medical research trials   Enroll participants in educational seminars   Provide patient support to patients enrolled in Patient Support Programs   Collect demographic data and disposition for product,   sample   and literature fulfillment   Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines   Accurately collect information required by individual programs and correctly capture in specific program databases   Exhibit effective communication and tele-management skills   Converse with callers in an empathetic manner and   facilitate   the callers in their ability to understand medical terminology, as needed   Display flexibility within department to maximize   utilization , including performing administrative and non-telecommunication duties as needed   Adhere to all company policies and Standard Operating Procedures   Possess effective organizational skills, including working on multiple projects simultaneously   Must safeguard patient privacy and confidentiality by following the guidelines   set forth in   the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)   Update and   submit   resume upon requests for audits   What do you need for this position?     Current US healthcare professional license: RN   Excellent verbal, written and listening communication skills   Competency with a computer keyboard and mouse   Ability to join frequent meetings and calls without disruption or disconnecting   Competency with Call Center Telephone Technology   Pleasant telephone manner   Ability to work both independently and within a group setting   Results oriented, excellent organizational skills and ability to work cross-functionally   The base pay range for this position is $22.40/hr – $41.60/hr. The final compensation offered to a successful candidate will be   determined   by factors such as experience, skills, internal equity, and business needs.   About   Inizio   Engage   Inizio   Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local   expertise   and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.   We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.   To learn more about   Inizio   Engage, visit us at:   https://inizio.com/   Equal Opportunity & Inclusion   Inizio   Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.   Inizio   Engage is committed to providing reasonable accommodations   in accordance with   applicable law.   Inizio   Engage   complies with   applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where   permitted   by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtai