Contact Center Patient Access Specialist

Inizio   Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.   The Patient Access Specialist (PAS) Team Leader is an essential member of the AstraZeneca Patient Support Operations team supporting patients and healthcare providers across the US. This position will   be responsible for   helping patients understand their access to medication through reimbursement and affordability programs.    This role will focus on   identification of   access pathways by providing information and resources to address access barriers while   maintaining   internal and external communications.   Assist   with call monitoring; provide   timely   feedback to Call Center Communicators. Be innovative, using creativity, imagination, and information to develop ideas and suggestions for improvements.   Assist   the management team with the compilation of individual monthly program metrics. Disseminate all   project information /directives to   team . Lead by example, adhering to corporate compliance and   demonstrating   the values of quality, integrity, innovation, accountability, collaboration, and leadership .   This is your opportunity to join   Inizio   Engage and represent a top biotechnology company!    Why You’ll Love Working Here   We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:   Competitive pay that recognizes your experience, expertise, and impact   Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave   Company-paid holidays so you can rest, recharge, and focus on what matters most   Recognition programs, contests, and awards that celebrate your contributions   Continuous growth opportunities through learning, leadership development, and career advancement support   A collaborative culture where your ideas are valued and your work makes a difference   We’re also proud to be recognized for creating an exceptional employee experience:       Best Place to Work in BioPharma — 2022, 2023, 2025   Certified Great Place to Work® — 2021, 2023, 2025, 2026   Learn more:   https://www.greatplacetowork.com/certified-company/7003732   What will you be doing?     Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines.   Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels in a Contact Center   i.e.   Phone, Fax, Chat,   email , etc. approximately 50 percent of time    Ensure all support requested is captured within the Case Management system   Serve as subject matter expert for program team responding to questions   in a timely manner   Conduct quality call monitoring for program team as directed by program leadership   Escalate issues   identified   by self or project team to   appropriate program   leadership   Ensure   timely   processing and resolution of cases meeting productivity and quality requirements    Escalate complex cases, when appropriate   Coordinate all   appropriate aspects   of patient case management through to completion, using effective interpersonal skills to manage interactions   Educate Health Care Providers and patients on available on Patient Support programs and referral process to ensure   timely   case processing   Communicate effectively with payers, pharmacies, third party administrators and other departments   Perform in-depth research into patient's medication coverage (may include benefit investigation/prior authorization/appeals and available support programs)   Conduct Quality Monitoring   Follow all requirements associated with compliance   to   program guidelines and relevant regulations, including HIPPA and patient privacy.   What do you need for this position?     High School Diploma   required   Associates or Bachelor’s   Degree preferred, or 1-2 years of healthcare/healthcare reimbursement experience.   Working knowledge and experience with health insurance and Rx reimbursement   Understands HIPAA and privacy laws and requirements and   maintains   patient confidentiality   Experience with Adverse Event and Product Quality Complaint reporting preferred.   Maintains compliance with program business rules, standard operating procedures, and guidelines.   Outstanding case management/customer service skills   required .   Excellent interpersonal skills.   Active and effective listening skills and creative problem-solving skills.   Excellent written and oral communication skills.   Passionate   about learning and able to share/communicate that passion   to   others.   Ability to work cross-functionally and exhibit teamwork and collaboration.   Attention to detail and   ability   to follow up are essential.   Self-motivated, with a sense of urgency.   Can manage competing priorities at once.   Strong planning and organizational skills .   Ability to adapt quickly to changing   environment .   Individuals must   demonstrate   the ability to interact successfully in a dynamic and culturally diverse workplace.   The base pay range for this position is $11.90/hr – $22.10/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs. About Inizio Engage   Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reima