Client Account Manager (Patient Access HUB)

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. A successful candidate will serve as the primary client contact, managing relationships and ensuring successful delivery of patient access HUB programs. This individual will combine strategic thinking with operational execution to drive client satisfaction and program performance. This is your opportunity to join Inizio Engage and represent a top biotechnology company! Why You’ll Love Working Here  We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:  Competitive pay that recognizes your experience, expertise, and impact  Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave  Company-paid holidays so you can rest, recharge, and focus on what matters most  Recognition programs, contests, and awards that celebrate your contributions  Continuous growth opportunities through learning, leadership development, and career advancement support  A collaborative culture where your ideas are valued and your work makes a difference  We’re also proud to be recognized for creating an exceptional employee experience:  Best Place to Work in BioPharma — 2022, 2023, 2025  Certified Great Place to Work® — 2021, 2023, 2025, 2026  Learn more:  https://www.greatplacetowork.com/certified-company/7003732 What will you be doing? Serve as the primary point of contact for pharmaceutical clients supporting HUB programs Build and maintain strong, consultative client relationships Lead client meetings, performance reviews, and strategic discussions Oversee program delivery, ensuring alignment with client objectives and SLAs Analyze performance metrics and provide data-driven insights and recommendations Collaborate with cross-functional teams to ensure high-quality service delivery Manage program financials, including budgets, invoicing, and P&L tracking Identify risks, opportunities, and areas for program optimization Support contract management, renewals, and growth opportunities Ensure compliance with regulatory requirements and client SOPs What do you need for this position? Bachelor’s Degree or equivalent relevant experience 5+ years of experience in patient access services, pharmaceutical hub services, healthcare account or project management, or a related regulated healthcare environment (3–5 years minimum considered with strong relevant experience) Strong understanding of reimbursement, prior authorization, and patient assistance programs Experience supporting or managing call center-based programs or service delivery models preferred  Proven ability to manage complex client relationships and multi‑workstream programs in a regulated healthcare setting  Salesforce CRM/CLS experience required Strong analytical, organizational, and problem-solving skills Excellent communication, presentation, and negotiation skills Proficiency with Microsoft Office applications Ability to manage multiple priorities independently The base pay range for this position is $98K – $182K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs. About Inizio Engage   Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local   expertise   and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people ,   and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.   We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask   what if /We do the right thing, and we will ask you how your personal values align to them.   To learn more about Inizio Engage, visit us at:   https://inizio.com/   Equal Opportunity & Inclusion   Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.   Inizio Engage is committed to providing reasonable   accommodations   in accordance with   applicable law.   Inizio Engage   complies with   applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where   permitted   by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.    Candidate Use of Artificial Intelligence in Interviews   As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, usin