Service Technician II

Job Description: ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.  SUMMARY The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support. ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned. Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed. Maintain, diagnose, and repair basic mechanical commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis. Ability to interpret and follow schematic diagrams. Demonstrate knowledge of sequence of operations for multiple operating modes. Completes and documents preventative maintenance on mechanical and electrical commercial food equipment. Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs. Supports branch and organization financial objectives by providing a quality customer experience. Maintains current organization, industry, and equipment knowledge. Responsible for assigned company assets including vehicle, tools, and inventory. Follows the company's safe driving and other applicable policies. Supervisory Responsibilities This position has no direct or indirect supervisory responsibilities. QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Work Experience High school diploma or GED and 2-4 years of electrical and mechanical experience, or High school diploma or GED and 0-2 years of HVACR service experience with an EPA certification, or Vocational certificate in HVACR Desired Education/Experience Associate’s degree or Vocational Certificate is preferred. Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred. Certificates and Licenses Position/Location dependent. Industry certification is highly desirable. Job Specific Knowledge To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job. Mechanical Aptitude – demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.) Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers. Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences. Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies. Technical and Analytical Skills Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures. Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions). Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).  Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel. Quality Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality. Quantity Meets productivity standards as set by Customer Facing Metrics (CFMs). Completes work in timely manner. Strives to increase productivity. Works quickly. Attendance/Punctuality Is consistently at work and on time. Ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time. Dependability Follows instr