Technical Business Analyst

Job Description:  THE COMPANY Computrition, Inc. is the leading provider of fully integrated foodservice and nutrition management software systems. With over thirty years in the hospitality and healthcare industries, Computrition is an international company with offices throughout the United States and Canada. Computrition's all-encompassing software systems are designed to increase efficiency and productivity in the foodservice and/or nutrition services operation. We provide menu management, inventory control, nutrition office management, nutrient analysis and more. Put your nutrition and food knowledge to use in a unique setting. Computrition allows you to creatively use computers in nutrition and food service.  Technical Business Analyst POSITION The Technical Business Analyst is responsible for translating business needs, operational workflows, and customer objectives into clear, structured, technically detailed, and machine-readable specifications that support the development, integration, scalability, and ongoing evolution of Computrition’s products and platform. This role operates at the intersection of business processes, product functionality, customer workflows, and technical systems. The Technical Business Analyst develops deep understanding of system architecture, databases, integrations, workflows, and service interactions, while leveraging AI-enabled tools and AI-assisted development workflows to accelerate analysis, documentation, troubleshooting, and solution design. The role is fundamentally technical in nature, while also ensuring that technical solutions support customer adoption, workflow optimization, operational efficiency, and measurable business outcomes. The Technical Business Analyst evaluates how product capabilities, workflows, and platform decisions impact customer value realization, scalability, revenue growth, operational performance, retention, and long-term profitability for both customers and Computrition. The Technical Business Analyst is part of the Product Management organization and partners closely with Engineering (R&D), Platform Engineering, Customer Success, Support, Sales, and cross-functional teams to ensure requirements are complete, technically sound, operationally scalable, and aligned with both customer outcomes and business priorities. This position reports to the Vice President of Product Management. KEY RESPONSIBILITIES Requirements Analysis & Specification Gather, analyze, and document business, operational, customer, and system requirements across multiple products and platforms Translate business needs into clear, structured, technically detailed, and machine-readable specifications using frameworks such as Kiro and Specs.md Create and maintain living specifications that evolve alongside product and system changes Ensure requirements are complete, testable, scalable, and aligned with platform capabilities and business objectives Support backlog refinement by providing detailed requirement context, workflow analysis, and technical clarity Evaluate technical feasibility, workflow impact, operational implications, scalability considerations, and customer outcome impact of proposed solutions Identify opportunities to simplify workflows, reduce manual effort, improve automation, enhance usability, and increase operational efficiency across customer and internal experiences Incorporate customer adoption, operational performance, workflow scalability, revenue impact, and business value considerations into solution analysis and specification development Workflow Optimization & Operational Impact Analyze customer workflows, operational processes, support trends, and platform usage patterns to identify opportunities for optimization, automation, and improved adoption Evaluate how technical solutions, workflows, integrations, and system interactions impact customer experience, operational effectiveness, scalability, retention, and long-term customer value realization Partner with Product, Customer Success, Support, Sales, and customer-facing teams to identify workflow friction, adoption barriers, recurring operational pain points, and opportunities to improve product utilization and customer outcomes Translate operational and customer insights into scalable technical and workflow improvements that support customer satisfaction, revenue growth, and profitability Support measurement and analysis of workflow effectiveness, operational outcomes, product adoption, and process efficiency to inform continuous improvement initiatives Contribute to initiatives that improve platform usability, increase automation, reduce operational complexity, accelerate customer time-to-value, and improve long-term product utilization Technical & System Understanding Develop deep knowledge of: Product architecture and system interactions Database structures, SQL queries, and utilities APIs, services, and integrations between systems Multi-system workflows, dependencies, and data flows Additional responsibilities include: Analyze how changes in one system impact the broader product ecosystem, customer workflows, and operational processes Partner with Engineering to define data flows, service contracts, and integration requirements Proactively identify areas of technical debt, inefficiency, scalability risk, workflow complexity, or operational friction Support platform modernization and cross-product technical initiatives that improve scalability, maintainability, performance, and operational efficiency Assess technical solutions through the lens of customer impact, implementation scalability, operational supportability, and long-term business value AI-Enabled Analysis & Documentation Use AI tools and AI-assisted development frameworks such as ChatGPT, Claude, Gemini, Kiro, and Specs.md to: Synthesize requirements from customers, support teams, and internal stakeholders Generate and refine technical specifications, workflows, user stories,