Strategic Partnerships Manager, Personal Loans

Current Employees of Happen Bank: Please apply via your internal Workday Account Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more. About the Role As the Strategic Partnerships Manager, Personal Loans, you will own the day-to-day and strategic management of critical external partners that support our personal loan business. You will serve as the business lead for partner performance, governance, issue resolution, and strategic initiatives, while partnering closely with Product, Engineering, Credit, Risk, Operations, Compliance, Legal, Finance, and Analytics. This role requires a strong understanding of consumer lending and the ability to lead cross-functional work from concept through execution. The ideal candidate can assess partner proposals, understand implications across customer experience, risk, operations, compliance, and economics, and translate those proposals into clear recommendations, business requirements, and execution plans. You should be equally comfortable managing external stakeholders, building data-driven business cases, and driving detailed implementation work across internal teams. What You'll Do Own and manage relationships with critical external partners, including regular business reviews, performance tracking, issue escalation, and strategic planning Act as the internal business lead for partner initiatives that affect growth, credit performance, customer experience, operations, and compliance Evaluate partner proposals related to decisioning, verification, reporting, data sharing, commercial structures, operational workflows, and integration design, and make clear recommendations on trade-offs and priorities Build business cases to assess the impact of new partner strategies, process changes, or commercial arrangements on approvals, conversion, fraud, losses, cost, and member experience Lead cross-functional execution across Product, Engineering, Risk, Compliance, Legal, Operations, Finance, and Analytics to implement partner-related changes Translate strategy into clear business requirements, process flows, KPI definitions, reporting needs, and technical requirements for APIs, data payloads, and downstream workflows Develop and maintain performance reporting for critical partners across funnel conversion, credit outcomes, verification outcomes, fraud trends, SLA adherence, and unit economics Drive governance around partner operating models, including decision rights, control points, escalation paths, and data-sharing boundaries Partner with Credit and Risk teams to assess the impact of partner strategies on underwriting, verification, fraud prevention, and portfolio performance Support quarterly planning, executive updates, and leadership materials related to partner performance and strategic priorities Use AI and automation tools where appropriate to accelerate analysis, synthesize partner inputs, improve reporting, and increase the efficiency and quality of cross-functional execution Identify opportunities to improve partner reporting, business case development, and operating workflows through the thoughtful use of AI, while maintaining strong judgment around accuracy, confidentiality, and data sensitivity About You 4+ years of experience in lending partnerships, business operations, product management, credit decision platform or analytics within consumer lending, fintech, banking Experience in personal loan product management, consumer credit decisioning platforms, or consumer lending acquisition / growth is strongly preferred Knowledge of pre-screen processes, direct mail programs, or consumer lending acquisition will be a plus Candidates with experience owning or optimizing the personal loan funnel, including pre-screen, application, decisioning, verification, offer acceptance, and funding, will be especially well suited for this role Experience translating credit strategy into execution within decisioning platforms, policy engines, or partner-integrated workflows is a strong plus Strong analytical skills, with the ability to structure ambiguous problems, build KPI frameworks, size opportunities, and make data-driven recommendations Excellent written and verbal communication skills, including experience creating executive-ready materials and leading discussions with senior stakeholders Strong stakeholder management skills and the ability to influence across teams without direct authority Familiarity with technical integrations and data flows, with the ability to work effectively with Product and Engineering on APIs, reporting, and process design Understanding of data governance, privacy, PII handling, and third-party data-sharing considerations You use AI tools thoughtfully to improve analysis, reporting, and problem-solving, and you apply strong judgment to verify outputs and protect sensitive partner, customer, and company information You are comfortable using AI to work more effectively and improve output quality, and you know when human judgment, validation, and data-sensitivity considerations should override speed Bachelor's degree or higher, or equivalent combination of education and experience Preferred Qualifications Experience in unsecured personal loans or adjacent consumer credit products Experience in consumer credit decisioning platforms, pre-screen, or direct mail program management is a plus Work Location San Francisco The above locations are eligible offices for this role. The locations