Customer Engineer

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. ​Position: Customer Engineer Location: Darwin, AUS Working time: Shifts POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY   I nstallation,   maintenance,   and repairs on equipment within an assigned territory   to   assure   continuity of customer operations and   high levels   of customer satisfaction.   May be requested to work outside of assigned area as   determined   by projects ,   to cover for colleagues, and at times of   demand peaks.   Ownership of customer problems or incidents until the situation has been resolved to the   customers   satisfaction and or in compliance with agreed upon Service Level Agreements   (SLA) .   Diagnose,   repair, and   replace   components   on any equipment supported by NCR   Voyix   including but not limited to Point of Sale, Self-service checkout , servers and   other   back office   equipment,   hand held   terminals and associated peripherals .   Installation   of new ,   or   to upgrade   existing equipment ,   in line with the Statement of Work   (SOW) .   Assisting   in site preparation, including installation of cable, staging of equipment, and testing of   equipment;   m ay   also perform required modular swaps and unit replacements.   Subject to required training and certification   which   may be   required   to work at height   e.g.,   ladders, MEWP,   and or use   handheld   power   tools   Field Service Technician   responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.   Build working relationships with customers and develop informal communication channels with customer account at the local   level   Represents   NCR   Voyix   in a manner that reflects positively on the image and reputation of the company.   Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes repairs, and replaces components   or modules.   Responsible for all NCR   Voyix   assets that will be used in the delivery of customer services ( i.e.   tools, software, vehicles, documentation, and intellectual property), or as assigned by management   Maintain   an appropriate parts inventory   as well as parts record keeping.   Accurate and prompt reporting of calls and activity, as well as other reporting as   required ;   T racking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.   Capturing detailed customer asset information and other data   required   to complete any invoicing or billing activities.   May be dispatched daily on a call-by-call basis or may   establish   his/her own daily schedule   on the basis of   automated reports   to meet   SLA   May require prolonged travel, carrying and lifting parts of varying weights (up to 50   lbs.   or 25 kg ); May   require   bending/squatting, walking/standing/sitting for prolonged   periods;     Participate in the Shift Pattern for the operating area   – this   may   include weekend and evening working   as   determined   by the Customer Coverage and SLA   requirements.   May be asked to   participate   in a night shift   where 24 x 7 customer support is needed ,   additional   allowance   may   payable , as per country guidelines; May include   occasional Night working to support deployment   projects     Work to achieve the   K ey   P erformance   I ndicators   established   on a routine basis   in order to   ensure   high levels   of customer satisfaction, superior quality outcomes,   awareness   and maintenance of cost   and safe operations   as highest priority.    BASIC QUALIFICATIONS   Clean Driving   License   required   High School Diploma or equivalent years of related experience   Basic Computer skills to include   Windows   OS   navigation   and basic familiarity with   Microsoft Office   suit e   Experience in PC Hardware Maintenance and support.   Works well with minimal supervision; Good   problem-solving   skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality   work   Excellent interpersonal skills/customer relationship skills   required .   High level   of mechanical/electrical aptitude; Experience   on   maintaining   computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs   required .   High level   of personal integrity; Support and promote teamwork and cooperative   effort.   Must have the ability to   work   a flexible schedule including nights, weekends, overtime, flex shifts, and   on- calls .   Offers of employment are conditional upon passage of screening criteria applicable to the job . Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach the