Manager, Expert Services

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! Agentic AI is reshaping how enterprises build software, and our Expert Services team is at the forefront of delivering it. We’re looking for a Manager to lead a high-performing group of Technical Leads and Software Developers, combining people leadership with hands-on technical delivery of governed agentic systems and next-generation applications on the OutSystems AI Development Platform. You’ll work at the leading edge of Agentic Systems Engineering—OutSystems’ approach to building and governing enterprise agentic systems on one unified platform—owning your team’s growth and career development, acting as the trusted technical advisor to enterprise customers, and personally contributing as a Technical Lead on engagements. Key Responsibilities Lead, mentor, and develop a team of Technical Leads and Software Developers—driving performance, professional growth, and a culture of technical excellence. Own performance management for your team, including goal setting, performance reviews, career development planning, and contributing to hiring decisions. Own the technical quality of customer engagements—leading solution design, hands-on development, and code reviews across projects, including agentic AI solutions built on OutSystems. Define and own the technical vision and solution architecture for customer deliveries—designing enterprise-scalable systems that bring together Agentic Systems Engineering and an open ecosystem of agentic tools, from Mentor in the IDE to Claude Code, OpenAI Codex, and Cursor, to solve real business problems. Govern the safe delivery of agentic systems—grounding agents in each customer’s architecture through the Enterprise Context Graph, and putting guardrails, automated reviews, and real-time observability in place to validate non-deterministic AI output before it reaches production. Act as a trusted advisor to enterprise customers—navigating ambiguity and communicating complex technical concepts to both technical and non-technical audiences. Partner with Engagement Managers and Solution Delivery Managers as the senior technical authority across engagements—owning technical direction while they own commercial and delivery management—and work directly with customer stakeholders to turn requirements into executable solutions. Contribute to the growth of the Professional Services practice through technical thought leadership—documentation, reusable components, playbooks, blog posts, and speaking engagements. Salary Determination: Our salary range is based on industry standards, company performance, and market conditions. We offer competitive compensation packages to attract and retain top talent. In determining salary ranges, we consider factors such as Market Research: Industry reports, salary surveys, and online salary databases Company Performance: Financial performance, revenue growth, and budget allocation Job Requirements: Skills, experience, and qualifications necessary for the role Geographic Location: Cost of living, market conditions, and industry standards in our region $149,600 - $182,160 Base Salary Qualifications & Requirements  BS/BA in Computer Science or a related field, or equivalent practical experience. 10+ years of software development experience, including 3+ years in a management or leadership role with direct responsibility for performance management and career development. Strong experience in web and mobile application development, solution design, and architecture patterns, with proficiency in .NET, SQL, RESTful APIs, and JavaScript—preferably using Agile methodologies. Excellent leadership and interpersonal skills with a demonstrated ability to build, motivate, and develop high-performing technical teams. Strong consulting and customer-facing skills, with the ability to build trusted relationships with enterprise stakeholders and translate business needs into technical direction. Strategic thinker who can apply technology to advance customer business objectives. Familiarity with AI/ML concepts, LLMs, or agentic frameworks; hands-on experience building AI solutions is a strong plus. OutSystems development experience and certifications are a strong plus. Willingness to travel as needed to support customer engagements. More about OutSystems OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform. As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact. We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration.  OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems now has offices in the United Stat