Complex Scheduler | Palliative Medicine & Oncology Support

Help patients navigate their healthcare journey with precision, empathy, and purpose as a Procedural Scheduler. Our Mission : Quality, compassionate care for all. Our Vision : Reimagine health care through connection, service and innovation. Our Core Values : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Bring your organization, compassion, and problem-solving skills to a role where every detail makes a difference. Logan Health is seeking a Complex Scheduler to support our Palliative Medicine team across LHMC inpatient services, Logan Health Hospice, and our outpatient Palliative Medicine clinic, while also providing backup scheduling support for Hematology and Oncology. This is more than a traditional scheduling position. You will help coordinate appointments and provider schedules across multiple care settings, serving as an important connection between patients, families, providers, and interdisciplinary care teams. Your ability to anticipate needs, navigate changing priorities, and communicate with care will help patients and families feel supported throughout their healthcare journey. What You’ll Do Coordinate appointments and scheduling needs for the Palliative Medicine team Maintain provider schedules across inpatient, hospice, and outpatient care settings Schedule new and follow-up appointments for the outpatient Palliative Medicine clinic Communicate with patients and families regarding appointments, schedule changes, and next steps Collaborate with providers, nurses, Hospice staff, inpatient teams, and other departments Respond to scheduling changes, cancellations, and evolving patient-care needs Maintain accurate patient, provider, and appointment information Help ensure timely communication and continuity of care across multiple services Provide compassionate and professional support to patients and families navigating serious illness Assist with additional scheduling and administrative responsibilities as needed What Makes This Role Unique Unlike a traditional ambulatory scheduling role that primarily supports routine clinic appointments, this position coordinates scheduling for a Palliative Medicine team working across inpatient, hospice, and outpatient settings. This role requires someone who can balance accuracy, urgency, compassion, and frequent changes while serving as an important connection point between patients, families, providers, and interdisciplinary care teams. What We’re Looking For Strong organization and attention to detail Excellent written and verbal communication skills The ability to manage multiple priorities in a busy healthcare environment A calm, compassionate approach when communicating with patients and families Strong problem-solving and critical-thinking skills The ability to work independently while collaborating closely with a care team Comfort learning electronic health records, scheduling systems, and Microsoft Office programs Experience in healthcare scheduling, patient access, administrative support, or customer service Preferred Qualifications Previous experience with medical scheduling or patient coordination Knowledge of medical terminology Experience working in palliative medicine, Hospice, oncology, specialty care, or another healthcare setting Experience coordinating schedules for multiple providers or departments Familiarity with electronic health records or healthcare scheduling systems Previous Palliative Medicine or Hospice experience is helpful, but we also welcome candidates who bring strong scheduling, administrative, or customer-service experience and a willingness to learn. Why Join Logan Health? As part of the Palliative Medicine team, your work will directly support patients and families during some of the most important and sensitive moments in their healthcare journey. You will join a collaborative team committed to compassionate, patient-centered care while enjoying a consistent weekday schedule with no weekend or holiday requirements. Logan Health offers eligible employees a comprehensive benefits package, including: Medical, dental, vision, and prescription coverage 401(k) with employer match Life and disability insurance Generous paid time off and paid holidays Employee wellness programs Tuition assistance and professional development opportunities Employee discounts, recognition programs, and more If you are passionate about supporting patients through meaningful healthcare experiences and enjoy the challenge of coordinating specialty care, we encourage you to apply and grow with Logan Health. Together, we can make a meaningful difference—one patient, one appointment, and one act of support at a time. Shift: Day Shift - 8 Hours (United States of America) Monday–Friday, day shift. No weekends or holidays required. Notice of Pre-Employment Screening Requirements If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: Criminal background check Reference checks Drug Screening Health and Immunizations Screening Physical Demand Review/Screening Equal Opportunity Employer Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.