Technical Account Manager

Company Description At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies. About The Job This is a technical services role, focused at helping facilitate adoption and proper usage of Red Hat technologies, while achieving success with customer business objectives. You will work with a small set of key enterprise customers. You will work closely with them to gain an understanding of their IT infrastructure, internal processes, and business needs. You will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty. You will identify trends in customer usage of our technologies and within their industry that can provide valuable insight to your customers. You will help facilitate technical support to your customers. You will facilitate collaboration with other vendors. You will be an advocate internally within Red Hat on behalf of your customers. This particular opening is focused on assisting customers with our Red Hat Openshift product. However, we may adjust the duties to cover other Red Hat technologies if necessary.  Job Location We are looking for candidates that are located in the Central or Eastern timezone within the United States. Successful applicants must reside in a state where Red Hat is registered to do business. What You Will Do Support enterprise customers that are implementing or using  Red Hat Openshift   solutions Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments Acquire and maintain Red Hat certifications on technologies relevant to your customers Manage and grow customer relationships through attentive, relationship-based support Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams Develop and deliver technical tutorials and workshops to customers and internal teams. Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation Gain a comprehensive understanding of customer technical infrastructures, environments, hardware, and product usage Proactively identify and address technical risks and opportunities within customer environments. Collaborate with sales and product management teams to develop and support the implementation of customer solutions. Collaborate with engineering, R&D, product management, and technical support teams Lead complex technical troubleshooting and problem resolution efforts for critical customer issues. Visit customer sites as needed and ensure exceptional service experience What You Will Bring Experience in a technical account management, technical support, software development or engineering, or quality assurance organization Extensive technical knowledge of Red Hat Openshift or similar technologies Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support Outstanding verbal and written communication skills Ability to convey complex information to customers clearly and concisely Ability to manage multiple issues and projects Bachelor's degree in a technology-related discipline is preferred Residence within the U.S. Central or Eastern Time Zone Software engineering background; experience with RPM-based Linux technologies Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative Experience working in DevOps environments preferred Experience with container technologies such as Docker, Podman, and Kubernetes preferred Experience deploying applications in cloud environments and developing containerized applications a plus Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred The salary range for this position is $96,440.00 - $154,190.00. Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.  About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Benefits ●    Comprehensive medical, dental, and vision coverage ●    Flexible Spending Account - healthcare and dependent care ●    Health Savings Account - high deductible medical plan ●    Retirement 401(k) with employer match ●    Paid time off and holidays ●    Paid parental leave plans for all new parents ●    Leave benefits including disability, paid family medical leave, and paid military leave ●    Additional