Solutions Engineer - Agents & Automation

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours.  Job Summary The Solutions Engineer – Agents & Automation is responsible for building and delivering enterprise agent solutions using Microsoft Copilot Studio, Azure AI Foundry, and Agent 365. This role focuses on hands-on implementation of declarative and custom-engine agents, integration with enterprise systems, and establishing governed, scalable environments for agent development and lifecycle management. This includes configuring Power Platform environments, developing declarative and custom agents, and implementing scalable, governed architectures across Power Platform and Azure. The Solutions Engineer is responsible for translating designs into production-ready solutions, driving consistent and secure delivery, and accelerating reuse through proven patterns. This is a hands-on role focused on applied AI and agent-based automation, helping organizations establish scalable, governed agent capabilities within SHI’s Microsoft Services practice. This role sits at the intersection of AI innovation, human experience, and responsible AI enablement. It offers the opportunity to shape how organizations build lasting capability with Microsoft agents while contributing to the evolution of SHI’s Microsoft Services practice. Role Description Copilot Experience and Agent Architecture Act as the technical SME for workforce agent solution development across Copilot Studio and Microsoft Foundry, including first-party agents, declarative agents, and custom engine agent development.   Guide SHI customers with hands-on agent solution delivery, custom DLP policies, environment and AI readiness assessment, use case identification, and governance of enterprise agent platforms.   Lead agent   governance implementation : environment readiness,   Power Platform environment   strategy,   zoned   governance,   prerequisite validation, platform enablement, and deployment planning across Power Platform, Azure, and related services   with Power   Platform Pipelines, Azure   DevOps   and GitHub actions   (optional)   Design and implement security and compliance controls for agent solutions using Microsoft Purview (labels, DLP, eDiscovery), Microsoft Defender (threat visibility), and Microsoft Entra (identity, conditional access, least privilege).   Establish enterprise agent governance   with   environment strategy (DEV/UAT/PROD), managed environments, ALM/pipelines, conne ctor   governance, solution packaging, auditing, and lifecycle management for   Copilot Studio   agents and   agent   flows.   Design and implement end-to-end agent solutions using Copilot Studio,   Microsoft   F oundry,   Azure AI Services,   and the Power Platform, aligning workflows, automation, and extensibility to business needs.   Design and implement environment strategy, DLP policies for Power Platform environments,   enable manage d   environments, create environment groups, configure Environment group rules, install and configure Power Platform pipelines   for Application Lifecycle Management , extend   pipelines with approval flows, install and configure Copilot Studio Kit,   and   provide admin training .   Define agent architectures that balance platform capabilities with custom agent logic, integrations, orchestration patterns, and automation workflows.   Implement secure and governed agent environments, including identity, data access, compliance, monitoring, and lifecycle management using Microsoft security and governance services.   Guide teams on best practices for agent design, governance, audit, evaluation, observability, and operational readiness, including analytics and feedback loops.   Collaborate with delivery teams to ensure solutions are scalable, supportable, and aligned to enterprise standards.   Develop and   maintain   technical assets such as reference architectures, design patterns, solution templates, and implementation guides for Copilot and agent services.   Help customers explore and adopt Frontier capabilities, including pre-built Microsoft agents and emerging agent platform features.   Behaviors and Competencies Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium. Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution. Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained. Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management. Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions. Relationship Building: Can proactively seek out opportunities to ex