Field Chief Technology Officer

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.   Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.   As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.    Job Description: About the Role   The Field Chief Technology Officer (Field CTO) is a senior, customer-facing technology executive whose primary responsibility is to   represent   the company’s AI platform and underlying   architecture to C-suite and senior technology leaders. This role helps customers clearly visualize how the platform accelerates their AI journeys—from strategy to production—while delivering measurable business outcomes.   The Field   CTO   operates   at the intersection of revenue, product, architecture, and customer outcomes. This role is highly hands-on, deeply technical, and externally focused, requiring advanced   expertise   in data and AI architecture as well as the ability to translate architectural decisions into business value.   Primary Charter (What This Role Exists to Do)   Represent the platform architecture, design philosophy, and AI strategy to C-suite leaders.   Help customers understand how and why the platform accelerates AI velocity, reduces   complexity, and enables scale.   Bridge executive vision, technical reality, and business outcomes.   Influence strategic revenue opportunities where architectural credibility and executive trust are decisive.   What   You’ll   Do   Executive Architecture & Vision   Serve as the senior architectural authority in executive conversations with CIOs, CTOs, CDOs, and business leaders.   Clearly articulate the platform’s data and AI architecture, including tradeoffs, scalability, governance, and extensibility.   Help customers visualize future-state   architectures   and operating models enabled by the platform.   Position the platform as a long-term AI foundation, not a   point   solution.   Deep Data & AI Architecture Leadership   Demonstrate deep, practical   expertise   across:   Enterprise data   architectures   and pipelines   AI/ML model development, deployment, and lifecycle management   Production-grade AI systems (governance, observability, reliability, security)   Guide customers on architectural patterns that accelerate time-to-value and reduce AI   risk.   Hands-On, Advanced Demos   Design and deliver highly advanced, customer- and industry-specific technical and business demos.   Build and tailor demos that   showcase   real workflows, data flows, and AI outcomes—not just product features.   Work hands-on with product, engineering, and forward deployment teams to create compelling demonstrations for strategic accounts.   Use demos as a strategic tool to accelerate executive alignment and   deal   velocity.   Accelerating Customer AI Velocity   Articulate how the   platform, services, and advisory offerings increase velocity across the AI lifecycle.   Help customers move faster from ambition to production and scaled outcomes.   Clearly connect architectural decisions to business KPIs such as revenue growth, efficiency, risk reduction, and customer experience.   Revenue & Strategic Opportunity Engagement   Partner closely with the CRO, sales leadership, and account teams on strategic, high-impact opportunities.   Engage selectively in deals where:   Architectural   complexity is high   Executive alignment is   required   AI platform differentiation is a deciding factor   Provide executive credibility and architectural assurance in late-stage evaluations.   Services, Advisory & Delivery Alignment   Coordinate closely with Customer Success, Professional Services, Forward Deployment, and AI Advisory teams.   Clearly articulate the value proposition of AI advisory and services as accelerators of customer outcomes.   Ensure continuity from executive vision through deployment and expansion.   Product & Roadmap Influence   Act as a critical feedback loop from the field into product and engineering.   Translate customer architectural needs and outcome gaps into actionable roadmap input.   Pressure-test product direction against real-world   enterprise requirements.   Role Clarity: How This Differs from Adjacent Roles   Field CTO vs. SE Leader   SEs focus on deal execution and technical validation.   The Field   CTO focuses on executive architecture vision, platform strategy, and AI acceleration.   The Field   CTO is engaged selectively in strategic opportunities, not every deal.   Field CTO vs. Forward Deployment (FDE) Leader   FDEs focus on implementation and delivery.   The Field CTO focuses on pre-deployment architecture, vision, and executive alignment,   remaining   engaged through key milestones.   Field CTO vs. AI Consulting / Advisory Leader   Consulting focuses on delivery of services engagements.   The Field CTO focuses on platform strategy, architecture, and long-term AI foundation, positioning services as   enablers—not owners—of success.   Account & Opportunity Attachment   Engagement Criteria   The Field CTO is attached to:   Strategic enterprise accounts   Large or transformational opportunities   Deals with complex data and AI   architectures   C