Director, Strategic Sourcing & Category Strategy: Enterprise Technology

Immigration sponsorship is not available for this position What You Can Expect As Director of Strategic Sourcing & Category Strategy for Enterprise Technology, you will own Zoom’s largest and most technically complex sourcing portfolio - cloud, infrastructure, software, hardware, telecommunications, and AI - with full accountability for category strategy, commercial outcomes, and team leadership. This role will: Shape multiyear category roadmaps that translate engineering demand, market dynamics, and supplier leverage into measurable enterprise value. Lead and develop a high-performing sourcing team, setting the commercial standard and strategic ambition for how Zoom engages its most significant technology suppliers. Serve as the senior commercial partner to Engineering, Infrastructure, IT, Security, and Finance leadership - bringing market intelligence and negotiation strategy to the table before decisions are made. Drive transformation from reactive renewals to proactive category ownership through disciplined planning, AI-enabled workflows, and data-driven decision-making About the Team Strategic Sourcing & Procurement at Zoom is building a category-led operating model designed to strengthen business partnership, governance, and measurable enterprise value. This role leads the Technology pillar - the largest spend tower in the portfolio. This portfolio spans cloud services, data center infrastructure, colocation, telecommunications, enterprise software, hardware, and AI tooling. Responsibilities Category Strategy & Roadmap Developing and owning category strategies for the full enterprise technology portfolio, grounded in market analysis, spend segmentation, supplier landscape assessment, and business demand forecasting. Building multiyear sourcing roadmaps connecting technology investment cycles, architecture decisions, and contract timelines into a coherent commercial strategy with clear leverage points. Identifying market shifts, emerging suppliers, consolidation opportunities, and pricing model evolution to maintain competitive positioning. Commercial Leadership Leading the most complex and highest-value negotiations - hyperscaler commitments, enterprise platform renewals, infrastructure investments, and strategic new-supplier engagements. Setting negotiation strategy and deal architecture for major transactions, ensuring clear BATNAs, competitive tension, and terms that preserve business flexibility. Driving supplier strategies beyond unit price: commitment structures, flexibility provisions, performance guarantees, exit rights, usage economics, and co-investment opportunities. Portfolio Execution Establishing an effective operating rhythm - pipeline reviews, renewal readiness, savings forecasts, governance checkpoints, and executive reporting - ensuring nothing material is reactive. Drive proactive renewal management with 12-month forward visibility and strategy development well before expiration. Ensuring consistent execution with clear prioritization scaled to deal complexity. Business Partnership Serving as the trusted commercial advisor to Engineering, IT, Security, and Finance leadership on technology supplier and investment decisions. Creating earlier engagement with stakeholders - shaping demand, influencing requirements, and surfacing commercial implications before commitments are made. Translating complex trade-offs (cost vs. flexibility vs. risk vs. speed) into clear, executive-ready recommendations. Team Leadership Leading, coaching, and developing the Technology sourcing team with clear expectations for commercial rigor, category expertise, and execution quality. Building a culture of curiosity, market awareness, and continuous improvement where team members grow into effective commercial leaders. Establishing role clarity, operating norms, and performance expectations that enable autonomy with alignment. Data & AI-Enabled Ways of Working Using data, market intelligence, and analytics to identify savings opportunities, commercial risk, supplier concentration, and renewal exposure. Championing AI-enabled tools that reduce administrative burden, accelerate analysis, and increase time on strategy and supplier engagement. What We Are Looking For 10+ years in strategic sourcing, procurement, or category management, with progressive leadership responsibility within enterprise software, cloud, infrastructure, or technology environments. Bachelor’s degree required; MBA or relevant certification (CPSM, MCIPS) is nice to have. Deep experience owning large-scale technology categories - cloud/hyperscaler negotiations, enterprise software portfolios, infrastructure sourcing, and complex multi-stakeholder commercial decisions. Commercial fluency across technology pricing models: consumption-based cloud, committed-use agreements, ELAs, SaaS subscriptions, hardware, colocation, and telecom contracts. Track record building and executing multiyear category strategies that deliver sustained portfolio-level value - not just individual deal wins. Ability to operate at both strategic and execution levels: set direction, build roadmaps, coach teams, and ensure disciplined delivery. Experience leading sourcing teams in environments that are scaling, transforming, or moving to a category-led model. Excellent analytical and financial acumen - spend analytics, cost modeling, TCO, business case development. Excellent communication and influencing skills with credibility across Engineering, IT, Finance, Legal, Security, and executive leadership. Direct experience with hyperscale cloud providers, major enterprise platforms, or large infrastructure suppliers is very valued. Cloud FinOps, SaaS optimization, or technology portfolio rationalization experience is nice to have. Management consulting, Big Four, or procurement transformation background is nice to have. Measures of Impact Category strategies are documented, maintained, and visi