Academic Technology Associate

Job Posting Title: Academic Technology Associate ---- Hiring Department: Academic Affairs ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 20 ---- FLSA Status: Non-Exempt from FLSA ---- Earliest Start Date: Jul 13, 2026 ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes Position is a part-time, 20 hours per week, appointment. Consistent work schedule will be pre-arranged with supervisor. Must be eligible to work in the US on a full-time basis for any employer without sponsorship. Purpose The Academic Technology Associate is responsible for assisting with the coordination and oversight of all phases of the campus-wide Course Evaluations System (CES). This work supports the mission of the Office of Academic Technology at The University of Texas at Austin. Responsibilities The Academic Technology Assistant (ATA) supports the Course Evaluations System (CES) operations by managing Course Evaluation Liaison (CEL) records and providing ongoing support. Working closely with the Senior Academic Technology Specialist, the ATA contributes to daily operations, stakeholder support, and continuous process improvement to ensure efficient and reliable course evaluation services. Maintain academic technology documentation processes and resources, including the CES website, calendars, and guides, ensuring that all materials are accurate and up to date. Provide customer support through email, ticketing systems, and office hours. Collaborate with technical teams to track and resolve issues. Assist with course evaluation processes that help ensure data accuracy through the practice of regular auditing. Assist the Office of Academic Technology with other duties as assigned. Required Qualifications Bachelor’s degree. One year of experience working in a customer service role. Experience working with online computer systems. Experience training users in how to use online computer systems. Ability to act as a liaison between technical team support and “customer” end users. Superior organizational skills. Ability to consult on policies and procedures with faculty and staff audiences using a respectful, customer-focused approach. Exhibit maturity, integrity, discretion, a positive attitude, and grace under pressure. A self-starter with the ability to summarize complex information, work with sensitive data, pay attention to detail, and complete assignments reliably and on time. Relevant education and experience may be substituted as appropriate. Preferred Qualifications More than the required years of experience working in a customer service role. Experience in administering and processing electronic surveys. Experience managing complex projects. Experience working in a team environment Salary Range $20,000 annually (based on a 20 hour work week) Working Conditions May work around standard office conditions Repetitive use of a keyboard at a workstation Required Materials Letter of Interest Resume/CV 3 work references with their contact information including email addresses; References submitted should be professional and not personal and at least one reference should be from a supervisor Important   for applicants who are NOT current university employees or contingent workers:  You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers:  As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees