Account Executive II

Exemption Status: United States of America (Exempt) $102,260 - $140,608 - $178,955 “Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.” This position is not eligible for Sponsorship. MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! Job Description Summary:   The Account Executive is responsible for the success of the overall client business relationship of Complex Accounts, Strategic Key Accounts and entire assigned book of business. Provides proactive and strategic support for achieving financial goals resulting from successful oversight of client deliverables, renewals and upsell activity. Manages all aspects of business relationships with  minimal management involvement and exhibits a track record of performance that exceeds expectations. Ensures customer satisfaction, and effectively leads the account client team focusing on service, revenue, and operational efficiency as identified in strategic plans for the client and MedImpact.  This position operates with a very high level of autonomy on complex business issues while requiring minimal management oversight. Essential Duties and Responsibilities include the following. Other duties may be assigned. Develops and manages client specific, strategic, financial and business relationship plans  that encompass client’s goals, performance expectations and growth in membership and profitability in pursuit of meeting department and organizational business metrics. Manages large, highly complex clients that have complex business needs. Consistently ensure that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers. Optimizes potential for sustainable growth and profitability for assigned book of business. Develops and maintains solid business relationships with clients at the executive level and with critical decision-makers. Determines where to make “focused investments” for each account. Utilize financial and pricing models to analyze and present business and clinical scenarios to client illustrating different benefit strategies and advantages of adoption. Organizes and leads client business planning meetings, financial performance reviews, leadership summits and internal strategy planning discussions. Researches and understands market trends and competitive practices to in order to share opportunities based on client needs and strategic objectives. Mentors new Account Executives through on boarding process. Proactively monitors client service continuum to identify and address service delivery issues and escalate concerns appropriately. Collaborates with internal leaders throughout other business units for problem solving, planning and successful outcomes. Demonstrates ability to manage challenging situations in a positive and constructive manner. Ensures client retention and oversee client contract renewals including managing the RFP and negotiation process.  Manages and prioritizes elements of negotiations within scope of total client relationship. Organizes and develops assigned Book of Business presentations.  Maintains thorough understanding of clients’ business and financial goals and the relationship to MedImpact goals in sustaining a profitable partnership. Provides regular feedback of strategic plan performance and outcomes to management to ensure service and growth opportunities are maximized and incorporated into the organizational strategy planning process. Provides oversight of projects and client initiatives and assist in the interpretation and context of client requests. Provide support to matters escalated by the client team. Participates in and support the implementation process for new clients assigned, including collaboration with the Sales and Implementation teams on contract terms. Supports and assists in sales and prospect presentations, including participation in and travel to Best and Final meetings. Develops and maintains effective relationships with client consultants as appropriate. Completes assignments, Salesforce cases and training including stretch assignments. Supervisory Responsibilities                                              This job has no supervisory responsibilities Client Responsibilities This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; Respond promptly to client needs; solicit client feedback; Respond to requests for service and assistance from clients; Meet commitments to clients; Manage difficult or emotional client situations. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are represen