Account Executive III

Exemption Status: United States of America (Exempt) Exemption Status: $124,353 - $174,096 - $223,838 “Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.” Prescient Holdings Group (PHG) is a healthcare company providing pharmaceutical management solutions to payers, patients, and providers. We are focused on developing the most effective strategies for optimizing drug access and spend through our suite of formulary and rebate services. Job Description Prescient Holdings Group (PHG) is a healthcare company providing pharmaceutical management solutions to payers, patients, and providers. We are focused on the developing the most effective strategies for optimizing drug access and spend through our suite of formulary and rebate services. The Account Executive (AE) III within Client Services, develops and implements strategies to build and maintain strong and positive client relationships ensuring customer satisfaction, growth and retention for clients.  Effectively leads the account service team for PHG clients in regard to strategic plan on a day-to-day basis, focusing on service, revenue and operational efficiency initiatives. This position focuses on large and/or complex clients and ensures consistent customer satisfaction by collaborating with multiple business units with PHG on behalf of the account management team. The AE III supports PHG sales efforts by presenting PHG capabilities to prospective clients and addressing any prospect questions or concerns.  In addition, this person is responsible for ensuring that Client Services portions of RFPs are accurate and are effectively communicating the department’s superiority and differentiators over competitors’ support model.  This position will also provide oversight for all new client implementations managed by this department and will provide executive briefings on the status of implementations. In partnership with the Director of Client Services, this role identifies operational efficiencies and additional products and services that can be offered to PHG clients. Essential Duties and Responsibilities include the following. Other duties may be assigned. Manages book of business in pursuit of fiscal revenue targets as set by management. Develops and manages the account team annual strategic plan for assigned book of business to address all aspects of client lifecycle, including but not limited to implementation through maintenance of business via service, financial, growth and clinical initiatives based on an understanding of each client’s unique business needs.  Ensures high degree of client satisfaction and retention through demonstrable results and by effectively leading the service team to achieve client service goals. Effectively utilizes PHG forums and resources to proactively address client needs and to escalate issues where appropriate. Provides timely feedback of strategic plan performance and outcomes to the management to ensure service and growth opportunities are maximized and incorporated into the organizational strategy planning process. Provides oversight of projects and client initiatives and assist in the interpretation and context of client requests. Assures that contract deliverables are met on a timely basis. Monitors contract performance standards and guarantees. Maintains the integrity of the annual strategic business plan and manages the fiscal revenue plan. Manages client renewal process along with Business Development/Sales, including participation in development and review of proposal of pricing terms in lieu of the fiscal revenue plan, mitigates organizational risks with respect to performance guarantees, and unveils opportunities for PHG product usage as well as client growth and expansion. Supports the implementation process for assigned clients, including oversight of implementation and contract terms. Manages client contract throughout the lifecycle of the account.  Interpret contract terms to ensure PHG is not penalized. Builds strong and positive internal relationships with the account service matrix team in order to realize the full potential of the assigned book of business. Coordinates with PHG subject matter experts to increase knowledge of PHG products, services and industry information to be incorporated into and strengthen client relationship(s). Organizes and leads client business planning meetings, quarterly and annual executive pharmacy briefings, client leadership councils and internal team strategy planning discussions. Demonstrate proficiency in Excel, Word and PowerPoint, organizational web-based tools in support of these functions. Supports and assists in sales and prospect presentations. Develops and maintains effective relationships with client consultants as appropriate. Ensures accurate and timely delivery of reports and payment to clients. Leads dispute resolution with clients. Navigates customer issues, challenges and growth opportunities with internal teams (such as UW, Clinical, Reporting, Analytics, Finance) to collaboratively problem solve to ensure timely resolution. Plays a significant coach/mentor role in the training and development of junior AE’s (and others, as appropriate. Supervisory Responsibilities          No supervisory responsibilities Client Responsibilities This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for serv