Account Manager

Taylor Corporation is   a dynamic, diversified company   with big   plans for the future   ―   and   your career . We power our employees’ potential and strive to create   opportunity   and security for every member of the team. If   you’re   ready for something bigger   ―   more challenge , more variety, more pathways for professional growth   ―   we should talk.   W e’re   passionate about our   work,   we believe there is always a better way, and   we’re   looking for people like you.   Ready to   reach your potential ?   It’s   time to look at Taylor. Your Opportunity: Venture Solutions is looking for an Account Manager to join our team in Fort Worth, TX . The Account Manager role primarily serves as the owner of account success. This position is responsible for ensuring client satisfaction and revenue optimization by proactively managing the client relationship.  They are not only expected to manage their account but are also expected to provide leadership and guidance to other team members. Being physically present in the office is crucial for fostering strong team collaboration, effective communication, and building meaningful relationships with colleagues (up- and down-stream from CS), which are essential for optimal productivity and a positive work environment. Work Authorization:   To be considered for the Taylor opportunities, candidates must   be authorized to   work in the United States without the need for employer sponsorship.   Your Hours: Monday - Friday, 8:00am - 5:00pm in office Your Responsibilities: Oversee industry leading accounts Drive the revenue growth within your assigned portfolio Develop process improvement for assigned portfolio when needed Oversee billing and invoicing processes, ensuring accuracy and timeliness in accordance with client agreements & help with resolving discrepancies Reviewing & overseeing job reconciliation data to identify and ensure all issues are addressed Generate and provide reports to clients or internal teams as required Plan, manage & execute medium to large scale client change requests & projects Monitor open tickets and assist in ticket management and resolution Accurately provide account planning, forecasting, financial data and project status to organization leaders and business stakeholders in a timely manner Use your experience and knowledge to train, mentor and guide your colleagues Review and understand job reconciliations, opened and completed client issues, and compiled data to support the client review process Plan and conduct clients’ Business Reviews (monthly, quarterly, annually) Manage and oversee inventory control and supply chain coordination Overseeing all daily client deliverables, ensuring processes for your clients are being completed as expected Lead profitability reviews and assist in pricing updates Ensure SLA & quality metrics are being met for clients Responsible for hosting, coordinating and participating in on-site client visits You will work with other departments to coordinate facility tours, hotel recommendations, lunch ordering and any off site entertainment needs You Must Have: 2 Years of Account Management or mortgage servicing experience Effective communication and presentation skills. Have the ability to convey information in emails, project collaboration tools, reports & meetings Analytical and critical thinking skills, combined with problem-solving expertise, to identify inconsistencies and contribute to effective solutions Excellent interpersonal skills with the ability to coordinate efforts within the team as well as other internal departments with a drive for learning and exploration Proven ability to perform efficiently under tight deadlines without compromising quality or standards Ability to lead cross-functional teams to meet a common goal About Taylor Corporation   One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.    With more than 50 years of category   expertise   and   10,000 employees   spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and   64 hours   of annual holiday pay.     The Employer   retains   the right to change or assign other duties to this position.  Taylor Corporation   is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin,   veteran   or disability status.      Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.