Account Manager

SUMMARY   The Transportation Account Manager (AM) manages a book of renewal business within the transportation/trucking line and   assists   in new business   acquisition   and processes. Provides professional and courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues. Supports Producers and Account Executives (AEs) in obtaining,   maintaining , and expanding transportation business. Looks for opportunities to round account   coverages . Processes work   in accordance with   HUB standard practices, policies, and procedures, and with applicable DOT/FMCSA regulatory requirements.   JOB RESPONSIBILITIES   Works closely with Producers, AEs, and other HUB staff on all aspects of client service, marketing, and renewals for transportation accounts.   Responsible for overall retention of accounts in assigned   book of business . Owns the renewal process up to the point of presenting quotes to clients.   Handles preparation and implementation of all transactions, documentation, and internal processing for assigned accounts and ensures accuracy of data in HUB systems.   Orders and analyzes Motor Vehicle Records (MVRs) for drivers on assigned fleet accounts.   Requests and   reviews   loss runs from carriers and prepares loss summaries for renewal marketing and client review.   Issues Auto ID Cards and Certificates of Insurance for transportation clients.   Prepares IFTA (International Fuel Tax Agreement) worksheets and supporting documentation for renewals.   Processes policy change requests, including additions and deletions of drivers, vehicles, and equipment.   Works with clients as claims liaison on issues. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues. Prepares and coordinates claims review with client, producer, and carriers.   Identifies   opportunities for cross-selling and rounding of accounts.   Understands clients' insurance and regulatory   objectives   (including DOT/FMCSA compliance) and critically analyzes and compares insurance plans to   determine   suitability, communicating findings to Producers and AEs.   Stays abreast of changes in the transportation/trucking insurance industry, DOT/FMCSA regulations, and other external conditions that may   impact   assigned clients.   May   participate   in or conduct client meetings.   Actively   participates   in Top 200 Account meetings, including Critical Path.   Handles accounting activities on assigned accounts.   Monitors accounts receivable on agency-billed transactions on assigned accounts.   Supports, mentors, and trains Assistant Account Managers as   required .   Attends industry-related continuing education, training, and courses.   Travels   on company business as   required .   Prepares reports for management as   required .   Other duties may be assigned as needs   arise .   QUALIFICATIONS   Requisite insurance license.   At least 3 years' experience and   demonstrated   proficiency   in an insurance account management role; transportation/trucking line experience preferred.   High school diploma or equivalent; college degree preferred.   Familiarity with transportation-specific processes such as MVR ordering, IFTA reporting, and DOT/FMCSA compliance preferred.   Excellent oral and written English communication skills.   Superior customer service and problem-solving skills.   Proficiency   with automated agency management systems and Microsoft Office.   Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: Up to 25% Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team  [email protected] . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.