Account Manager

About HUB In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. Why Choose HUB? Throughout our network of more than 650 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development .   Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. We are the perfect fit if you: Are seeking a progressive work environment at a rapidly growing organization Have a desire to help others protect their future Have an entrepreneurial spirit and are challenged by the opportunity to grow the business Are focused on learning and development to enhance your industry knowledge and expertise Are a self-starter willing to invest time and energy to learn the technical aspects of our business Believe in integrity and building success by developing relationships with others Summary and Duties The Account Manager   is responsible for   assisting   the account management team and Sales Executives with the servicing of assigned surety/bond accounts   in accordance with   the practices,   policies   and procedures of the Company.   Prepares and coordinates all transactions, paperwork, and internal processing for assigned surety/bond accounts   Prepares invoices, transmittals, renewal   certificates   and cancellation forms as   required   Reviews and processes change requests in the agency management system   Sets- up and   maintains   new and renewal client files   Participates in the renewal preparation process, including   generating renewal   updates on accounts specified by the Producer   Provides quality customer service to clients, team members, and carriers   Reviews bond forms for completeness and accuracy   Prepares surety/bonds for delivery to clients   Communicates with company personnel   regarding   the client’s needs and/or issues   Maintains   an accurate   suspense system on all items that require a response   Fields phone calls from surety customers   regarding   questions about their bonds, renewals, changes, payments, cancellations etc.   Maintains complete customer files   Responsible for scanning communications and documents   Input/ maintain   data on account management system and ancillary systems as   required   Other reasonable duties as assigned by your supervisor   The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically   required   and the scope of responsibility. It should not be considered an all-inclusive listing   of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work   periods   or otherwise   to balance   the workload.   Qualifications   At least one year of insurance experience strongly preferred   Exceptional customer service skills   Excellent organizational, interpersonal, communication skills   Proven ability of working in a successful team environment   Strong data entry skills   Ability to exercise independent judgment   Proficient in Microsoft Word, Excel, Outlook, and internet   utilization   Applied Agency Management System experience preferred but not   required   High School Diploma   required   Willingness to obtain state insurance P&C license   Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. 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