Ad Operations Senior Agent (Digital Advertising) with English

WHO WE ARE   Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core,   optimize   their operations, accelerate revenue   growth   and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.   Operations   drives   business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine —   SynOps . We transform business processes to achieve sustainable growth by   optimizing   people, technology,   data   and intelligence.   Overview   As an   Ad Operations Senior Agent (Digital Advertising) , you will act as a Subject Matter Expert for assigned workflows, supporting both operational delivery and process excellence. You will combine hands ‑ on campaign execution with workflow ownership,   coaching   and stakeholder collaboration.   This role requires strong   expertise   in digital advertising operations, analytical   thinking   and the ability to guide others while   maintaining   high delivery standards.   THE WORK Workflow Ownership & SME Support   Act as the primary Subject Matter Expert (SME) for assigned workflows   Serve as the main point of contact for process-related questions,   clarifications   and escalations   Ensure workflow execution is aligned with processes,   SLAs   and client requirements   Maintain deep knowledge of tools,   workflows   and operational dependencies   ​ Campaign Execution & Operations   Dedicate ~70% of time to campaign trafficking activities   Execute,   monitor   and troubleshoot campaigns in line with defined workflows   Maintain operational   expertise   and stay up to date with platform changes   ​ Process Improvement & Issue Resolution   Investigate workflow issues,   identify   root   causes   and recommend solutions   Identify   process gaps,   risks   and improvement opportunities   Support workflow updates, operational   projects   and continuous improvement initiatives   ​ Coaching & Knowledge Sharing   Provide guidance, coaching and support to team members   Conduct knowledge-sharing sessions and support team development   Assist   in onboarding and training of new joiners   Create and   maintain   process documentation and knowledge articles   ​ Stakeholder Collaboration   Partner with clients and internal stakeholders to resolve challenges   Collaborate with cross-functional teams and leadership   Ensure alignment on operational priorities and workflow expectations   ​ Team Contribution   Participate in team initiatives and engagement activities   Foster a culture of collaboration, continuous   learning   and operational excellence   WHAT WE'RE LOOKING FOR   Required   Experience in digital advertising operations or programmatic workflows   Strong understanding of campaign lifecycle and workflow dependencies   Solid knowledge of programmatic advertising and auction dynamics   Experience supporting workflows,   training   or coaching peers   Strong analytical skills and attention to detail   Excellent stakeholder management and communication skills   Ability to manage multiple priorities and adapt to changing requirements   Experience with Jira (basic navigation and usage)   C1 level of English   ​ Preferred   Familiarity with automation,   reporting   or process optimization   Experience in cross-functional or multi-workflow environments   Advanced Excel / Google Sheets skills   WHAT WE EXPECT   Minimum 50% office presence (hybrid model)   Strong understanding of SLAs, KPIs and client tools   Strong time management and organizational skills   Ability to balance operational work with SME responsibilities   Proactive, solution- oriented   and collaborative mindset   Ability to give and receive constructive feedback   High level   of reliability,   accountability   and professionalism   Readiness to work in a fast-paced, dynamic environment   Ability to work independently   WORK ARRANGEMENTS   Hybrid working model (approx. 50% office presence)   Location: Warsaw, Proximo II   Shift-based schedule, Monday–Sunday   Start times depending on business needs:     Morning shift: between 9:00 AM – 11:00 AM   Evening shift: between 1:00 PM – 3:00 PM   WHAT WE OFFER   Work with global clients using foreign languages and   new technologies   Individual career path and People Lead support   Extensive training package (soft, technical, language, GenAI, certifications)   Employee Assistance Program (legal, financial, psychological support)   Employee share purchase plan (with quarterly dividends eligibility)   Paid employee referral program   Private medical care and life insurance   Access to   WorkSmile   platform (Multisport, vouchers, etc.)   WHAT WE BELIEVE   Accenture does not discriminate employment candidates   on the basis of   race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual   orientation   or any other basis impermissible under Polish law.   Inclusion and diversity are fundamental to our culture and values. We are committed to creating a better,   stronger   and more sustainable future for our clients,   communities   and employees.   About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of ch