Administrative Associate

Job Posting Title: Administrative Associate ---- Hiring Department: Parking and Transportation Services ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt from FLSA ---- Earliest Start Date: Aug 10, 2026 ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes Parking and Transportation Services (PTS) provides the campus access, mobility, and services through policies that are customer focused, environmentally friendly, and economically sound.  For more information about PTS, please visit: https://parking.utexas.edu/about Your skills will make a difference.  You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of University Business Services (UBS) staff, thereby enhancing the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)  Voluntary Vision, Dental, Life, and Disability insurance options  Generous paid vacation, sick time, and holidays  Teachers Retirement System of Texas, a defined benefit retirement plan, with 8.25% employer matching funds  Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)  Flexible spending account options for medical and childcare expenses  Robust free training access through LinkedIn Learning plus professional conference opportunities  Expansive employee discount program including athletic tickets  Free access to UT Austin's libraries and museums with staff ID card  Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card  For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards .  Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. Purpose To provide administrative support to Parking and Transportation Services (PTS) through permit administration, account management, financial processing, customer service, and departmental operational support. Responsibilities Manage departmental parking permit issuance, maintenance, and account administration using the FLEX parking management system. Analyze, evaluate, update, and maintain departmental records and administrative systems to ensure data integrity and compliance. Create, update, and maintain customer, departmental, and third-party accounts. Sell and issue parking permits and parking assignments for faculty, staff, students, visitors, athletes, departments, and affiliated organizations. Provide exceptional customer service by resolving parking, permit, billing, and account inquiries. Monitor account activity, identify discrepancies, prioritize issues, and notify the Administrative Coordinator of critical information. Coordinate with PTS Accounting and Administrative staff to process transactions and ensure compliance. Process IDTs, invoices, validations, deposits, and related financial transactions while maintaining accurate records. Validate parking transactions using the Amano One system and complete monthly departmental billing. Prepare, maintain, and distribute reports, logs, financial records, budgets, and confidential documentation. Utilize Microsoft Office and Microsoft Teams to support communication, reporting, and daily operations. Operate University vehicles as needed. Support major university events, including required home football games. Perform other duties as assigned. Required Qualifications High school diploma or GED required. Minimum of two years of administrative, customer service, accounting support, parking operations, or office management experience. Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Microsoft Teams, with the ability to comfortably and effectively use these applications for communication, reporting, data management, presentations, scheduling, collaboration, and daily business operations. Strong organizational, analytical, communication, customer service, and problem-solving skills. Ability to manage multiple priorities, maintain confidentiality, meet deadlines, and work effectively both independently and as part of a team. Valid driver license and ability to operate University vehicles. Relevant education and experience may be substituted as appropriate. Relevant education and experience may be substituted as appropriate. Preferred Qualifications Associate’s or Bachelor’s degree in Business Administration, Accounting, Public Administration, or a related field. Three or more years of progressively responsible administrative experience. Experience with FLEX, Amano One, QuickBooks, parking management systems, customer account management, financial reconciliation, invoicing, budgeting, reporting, and higher education administrative operations. Advanced proficiency in Microsoft Office Suite, specifically Outlook, Excel, Word, PowerPoint, and Teams. Experience working with University policies, procedures, and enterprise software systems. Driving Required This job requires a class "C" operator's driver's license. The applicant selected must provide a current three-year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing). Salary Range $42,000 + depending on qualific