Administrative Clerk

Fulfills all assigned customer account related requests in a timely manner. Examples of tasks may include: - Transact customer account maintenance requests received in electronic work queue or file; may include DMS (document management system), Outlook email, excel, or other sources. - Fulfill customer document requests using approved processes and procedures. - Ensure customer account privacy standards are maintained. - Handle incoming customer paper correspondence, including returned mail, following all established guidelines and procedures. - Use email, electronic queue, fax and hardcopy processes as appropriate - Perform related duties as assigned by supervisor Education: · High school diploma or equivalent experience Type & Amount of Experience · Ability to follow instructions and important · Ability to learn and use new systems very important · Strong attention to detail and organizational skills are required · Attendance and punctuality are essential for this position · Previous clerical experience helpful o Good oral and written communication skills o Demonstrated team player Software Expertise: · Knowledge of Microsoft Office applications (Word, Excel, Outlook) is helpful; must be able to learn – track and create reports, data entry · Proficiency in keyboarding skills expected Physical Requirements: · Standard office environment including sitting while performing computer work · Some walking to different areas of the department as duties require · May include delivering paperwork or stack of items All your information will be kept confidential according to EEO guidelines.