Administrative Receptionist

Agency Dept of Natural and Cultural Resources Division Job Classification Title S-Administrative Support (S) Position Number Grade TS About Us The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team! Description of Work The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a professional, welcoming, and highly organized individual to serve as an Administrative Receptionist. In this role, the Administrative Receptionist supports the Communications section by serving as the first point of contact for guests, staff, and external partners entering the Zoo’s Administrative Building. The Receptionist provides exceptional customer service, manages a multi‑line phone system, assists with administrative tasks, and communicates essential information about Zoo operations, policies, and procedures. This position plays an important role in ensuring a positive and efficient experience for all who interact with the Zoo’s administrative offices. Key Responsibilities include but are not limited to: *Greet guests with a smile while maintaining a friendly and approachable attitude toward guests and staff. *Answer and respond to incoming calls using a multi‑line phone system. *Exercise strong listening skills and use available resources to assist guests with questions related to park information, local information, call transfers, and wayfinding. *Assist with administrative duties such as typing, reviewing documents, assembling materials, and completing other assigned tasks. *Exercise good judgment and patience when interacting with guests, including handling repetitive questions. *Display a sense of urgency and professionalism at all times. *Maintain a working knowledge of Zoo‑wide policies and procedures. Knowledge Skills and Abilities/Management Preferences Recruitment Range: $16.00 per hour To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit. Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred: Management Prefers Experience in administrative or customer‑service work, including but not limited to greeting visitors, managing multi‑line phone systems, providing information to guests or clients, and performing general office or clerical tasks. Position & Physical Requirements Must possess the physical ability to hear well, speak clearly, walk short distances, and lift up to 25 lbs. Strong communication, decision‑making, and organizational skills, with the ability to work effectively independently. Ability to use a computer to navigate email, online resources, and general office equipment such as printers and scanners. Must have a valid NC driver’s license. Must be 18 years of age or older. Work hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, with a one‑hour lunch break. Must comply with the NC Zoo Dress Code and Appearance Policy. This position is located at: 4401 Zoo Parkway Asheboro, NC 27205 DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency, State university, or the NC National Guard and intend to remain employed with that entity, you may not be considered for temporary work with DNCR. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High School or General Education Development (GED) diploma Or An equivalent combination of education and experience If there are no qualified candidates remaining in the applicant pool who meet the minimum Education and Experience or Knowledge, Skills and Abilities required for the position, the agency may consider for this position a trainee who does not meet the minimum requirements. Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary being adjusted up accordingly as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification.   Division Description The North Carolina Zoo exists for the enjoyment, education and inspiration of all our citizens and visitors. The mission of the zoo is to conserve and protect representative examp