Advisor, Business Operations

Job Title: Advisor, Business Operations Job Description: The Role Entegris is currently seeking a n   individual   to join our   Business O perations   team   at our San Luis Obispo, California location.    The   Business Operations Advisor role   is responsible for   supporting   customers and colleagues with   material/documentation and order   status . This role will build strong working relationships across the organization, developing partnerships to   help   pr ovide answers and direction to   our customers .  The   role   will report directly to the   Sr. Manager of Business Operations .     What   You’ll   Do   Responsible for   providing feedback   to customer inquiries via email and phone interactions   related to   order   status .   P rovide quotations ,   r eview   purchase orders ,   and provide feedback to customers within 24 hours .   Responsible   for   understanding   date   management   and coordination with   the planning   department   exec ution of orders   and   on - time shipments .   Generate   accurate   and comprehensive documentation   such as order confirmation, proforma invoices, proof of delivery,   etc.     Ensure   KPI s   are b eing   tracked and actioned,   and   provide feedback   if   objectives   are   at risk.     Provide customers with necessary   documentation   which   is   created by the Engineering and Quality Departments (Installation, Schematic   and Piping and Diagram Drawings along with Product Manuals, Specification ,   Quality Documentation Packages) .   Responsible for updating and uploading information into customer databases.   Investigate an d respond to requests for expediting shipments from   Customers,   Sales   and Product Management .   Foster and   maintain   relationships with internal and external customers. Effectively collaborate with Sales,   Planning, Production,   Logistics   and other cross-functional areas to ensure   critical customer needs are met.   Actively engage in proactive communications   with Product Management, Account Managers, and Customer Enablement teams.   Understand and adhere to company policies and procedures   to ensure informed decisions are made accordingly.   Help enhance business processes aimed   to improve   efficiency and   reduce   transaction times.   Any other duties as assigned.    What   We   Seek   B achelor’s degree with a minimum of 1   year experience   in a   customer-facing   role ,   or   3 years of   relevant experience       Strong communication   skills and service-oriented mindset   Familiarity with SAP preferred or   previous   experience with other ERP   systems   Mature, independent,   accountable and   possesses   a strong sense   of ownership   Ability to work effectively as part of a team and   accept direction   and feedback   Accuracy, strategic   thinking   and critica l thinking skills   Willingness to learn and strive for excellence through continuous improvement   Capable of independent problem solving and critical thinking   Why Work at Entegris   Lead. Inspire. Innovate. Define Your Future.   Not everyone who works for a global company shares the same background,   experiences and perspectives. We   leverage   the differences of our employees to    bring   new ideas   to the table. Every employee throughout the company is   encouraged to share input on projects and initiatives. Our decision-making   process is truly a collaborative effort as we realize there are leaders at every   level of the organization. We put our values at the core of how we   operate   as an   organization — not just when   it’s   convenient, but in a lasting and meaningful   way. We want the time and energy you spend here to have a positive impact on   your   life inside and outside of the office.   What   We   Offer   Our   total   rewards   package   goes   above   and   beyond   just   a   paycheck.   Whether   you’re   looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.   Generous   401(K)   plan   with   an   impressive   employer   match   Compensation: $75,000-$80,000 per year range with actual pay dependent on candidate overall skills for the role Excellent   health,   dental   and   vision   insurance   packages   to   fit   your   needs   Flexible   work   schedule   and   11   paid   holidays   a   year   Paid   time   off   (PTO)   policy   that   empowers   you   to   take   the   time   you   need   to   recharge   Education   assistance   to   support   your   learning   journey   Values-driven   culture   with   colleagues   that   rally   around   People,   Accountability,   Creativity   and   Excellence   Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if   you will   need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.   At Entegris we are committed to   providing   equal opportunity   to   all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.