Agentic Commerce Consultant l Comms, Media, & Technology

We Are   Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth,   product   and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign,   content   and channel orchestration. With strong client relationships and deep industry   expertise , we help our clients   operate   at the speed of life through the unlimited potential of imagination,   technology   and intelligence. Visit us at:   www.accenture.com/song   Overview   We are seeking a   consultant   to support the design and delivery of agentic commerce transformation initiatives for   technology   clients. This role will focus on helping   Communication, Media, and Technology organizations   adapt to a new model of customer engagement where AI-powered agents, conversational interfaces, and intelligent systems influence how products are discovered, evaluated, and transacted.   As   customer   journeys evolve beyond traditional digital channels, organizations must rethink how their products, content, platforms, and data are structured to   operate   within AI-driven and ecosystem-based environments. This   consultant   will   help   prepare their data, digital platforms, and analytics capabilities to support next-generation customer experiences across digital channels, partner ecosystems, and emerging AI-driven environments.   You will work across strategy, digital experience, content, platform integration, and data teams to help clients improve how their products show up across search, AI interfaces, and partner ecosystems, while ensuring readiness for agent-mediated interactions.   The ideal candidate combines experience in digital strategy, consulting, an d   Communications, Media, and Technology   industry   expertise   with an interest in how AI and agent-based experiences are transforming   customer journeys.    Job Responsibilities   Data Analysis & Preparation   Analyze   product ,   customer , and digital experience data to   identify   trends and insights.   Assist   in preparing datasets that support analytics, reporting, and personalization initiatives.   Support data cleansing, transformation, and validation processes to ensure data quality and reliability.   Digital Platform & Data Integration Support   Support documentation of data flows and integration points between platforms and digital applications.   Assist   in analyzing APIs, product data feeds, and service integrations used across ecosystems.   Collaborate with engineering teams to ensure data is structured and accessible across digital experiences.     Agent Communication & Execution Readiness   Define standards for Agent Communication Protocols (ACP) and API readiness .   Partner with engineering to expose endpoints that support AI agent interaction .   Ensure feeds support real-time decisioning (inventory, pricing, shipping logic) .   Build scalable frameworks for AI-assisted transactions .   Retrieval & Indexation Optimization   Optimize   structured data for RAG (Retrieval-Augmented Generation) environments .   Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer .   Reduce friction between presentation layer and structured layer .   Monitoring & Technical Governance   Implement structured data QA and monitoring frameworks .   Identify   gaps   impacting   citation eligibility or recommendation logic .   Establish governance standards for structured updates across markets .   Security, Trust & Compliance   Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements .   Partner with legal and security teams to assess risk exposure in agentic integrations .   Data & AI Readiness   Support structuring of product and customer data for analytics, personalization, and AI use cases.   Identify   opportunities where data can enhance decision-making, recommendations, and customer experiences.   Collaborate with data teams to improve data accessibility across digital channels.   Client Collaboration & Delivery Support   Work as part of a multidisciplinary consulting team delivering transformation initiatives for clients.   Support project teams with research, analysis, and documentation.   Assist   in preparing client presentations, reports, and deliverables.   Participate in client workshops and working sessions to gather insights and requirements.   Contribute to internal knowledge sharing and capability development.   Basic Qualification:    3+ years of experience in consulting or digital strategy experience in the Communications, Media, and Technology industry; experience must include the following:   Experience working on digital transformation, customer experience, or platform-related initiatives  Experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends  Understanding of digital marketing, content strategy, or product experience optimization  Experience collaborating with engineering leadership to prioritize AI-readiness initiatives on technical roadmaps  Preferred Qualifications:    Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field  Strong problem-solving and analytical skills  Excellent communication and presentation skills  Ability to translate complex concepts into clear, actionable recommendations  Passion for innovation and the future of CMT  Comfortable with travel  Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this jo