Agentic Commerce Manager | Comms, Media, & Technology

We Are   Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth,   product   and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign,   content   and channel orchestration. With strong client relationships and deep industry   expertise , we help our clients   operate   at the speed of life through the unlimited potential of imagination,   technology   and intelligence. Visit us at:   www.accenture.com/song   Overview   We are seeking a   Manager   to support the design and delivery of agentic commerce transformation initiatives for   technology   clients . This role will focus on helping   communications, media, and technology organizations   adapt to a new model of customer engagement where AI-powered agents, conversational interfaces, and intelligent systems influence how products are discovered, evaluated, and transacted.   As journeys evolve beyond traditional digital channels, organizations must rethink how their products, content, platforms, and data are structured to   operate   within AI-driven and ecosystem-based environments. This Manager will play a key role in translating emerging agentic commerce concepts into practical strategies and executable solutions.   You will work across strategy, digital experience, content, platform integration, and data teams to help clients improve how their products show up across search, AI interfaces, and partner ecosystems, while ensuring readiness for agent-mediated interactions.   The ideal candidate combines experience in digital strategy, consulting, an d technology industry   expertise   with an interest in how AI and agent-based experiences are transforming   customer journeys.    Job Responsibilities   Agentic Commerce Strategy & Execution   Help define how financial products and services should be structured for AI-driven discovery and agent-assisted decision-making.   Translate emerging agentic commerce trends into practical use cases and   implementation   roadmaps.   Support development of frameworks that enable banking clients to   participate   in AI-mediated customer journeys.   Digital Experience & Discoverability   Lead initiatives that improve how products are surfaced and engaged across digital and AI-enabled environments.   Identify   opportunities to improve product discoverability across search, conversational interfaces, and digital ecosystems.   Partner with content and UX teams to structure experiences for both customer engagement and machine interpretation.   Support optimization of product pages, journeys, and digital experiences to improve visibility and conversion.   Machine-Readable Commerce Architecture   Architect schema and structured frameworks aligned to   AI   retrieval and reasoning models .   Ensure product, pricing, availability, policy, and review data are machine-consumable and consistently exposed .   Design   entity-layer   clarity that reduces ambiguity for LLM interpretation .   Agent Communication & Execution Readiness   Define standards for Agent Communication Protocols (ACP) and API readiness .   Partner with engineering to expose endpoints that support AI agent interaction .   Ensure feeds support real-time decisioning (inventory, pricing, shipping logic) .   Build scalable frameworks for AI-assisted transactions .   Retrieval & Indexation Optimization   Optimize   structured data for RAG (Retrieval-Augmented Generation) environments .   Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer .   Reduce friction between presentation layer and structured layer .   Monitoring & Technical Governance   Implement structured data QA and monitoring frameworks .   Identify   gaps   impacting   citation eligibility or recommendation logic .   Establish governance standards for structured updates across markets .   Security, Trust & Compliance   Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements .   Partner with legal and security teams to assess risk exposure in agentic integrations .   Data & AI Readiness   Support structuring of product and customer data for analytics, personalization, and AI use cases.   Identify   opportunities where data can enhance decision-making, recommendations, and customer experiences.   Collaborate with data teams to improve data accessibility across digital channels.   Client Collaboration & Workstream Leadership   Lead workstreams within broader transformation programs and manage day-to-day client interactions.   Serve as a key point of contact for client teams on assigned workstreams.   Lead workshops and working sessions to gather requirements and   align on   solutions.   Manage consultants and analysts supporting project delivery.   Ensure high-quality delivery across all assigned initiatives.   Basic Qualification:    7+ years of experience in consulting or digital strategy experience in the Comms, Media, or Technology industry that must include the following:   Experience working on digital transformation, customer experience, or platform-related initiatives  Experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends  Understanding of digital marketing, content strategy, or product experience optimization  Experience collaborating with engineering leadership to prioritize AI-readiness initiatives on technical roadmaps  Experience managing small teams and leading workstreams  Preferred Qualifications:    Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field  Strong problem-solving and analytical skills  Excellent communication and presentation skills  Ability to translate complex concepts into c