AI Automation & Agentic Systems Engineer

A re you our “TYPE”? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.  Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com . We are seeking an AI Automation & Agentic Systems Engineer to help transform enterprise workflows through AI-first automation and intelligent agent orchestration.  In this role, you will partner closely with teams across the organization — including GTM, Finance, Legal, HR, Support, and Customer Success — to identify high-impact automation opportunities, redesign manual processes, and implement scalable AI-driven solutions.  You will build and orchestrate intelligent agent systems using modern LLM platforms, orchestration frameworks, retrieval architectures, and enterprise integrations. This role requires a unique blend of systems engineering, AI architecture, workflow design, and product thinking.  This is a highly cross-functional, hands-on engineering role ideal for someone who thrives in ambiguity, enjoys solving operational complexity, and is passionate about applying AI to real-world business challenges.  What you’ll be doing: Design and configure AI-driven workflows and multi-agent automation systems that streamline and orchestrate business processes  Build and manage AI automations using low-code/no-code orchestration platforms such as n8n, Workato, UiPath, Zapier, Make, AWS Bedrock, Watsonx, and emerging AI agent tools  Configure AI agents, integrations, and workflows across enterprise platforms and internal business systems  Translate business and operational requirements into scalable AI-enabled automation solutions  Connect systems and tools using APIs, connectors, integrations, and workflow automation technologies  Support integrations across platforms such as Salesforce, SAP, Slack, Teams, SharePoint, Workday, and other enterprise applications  Leverage AI platforms including OpenAI, Anthropic, Gemini, Azure OpenAI, and related tooling to support intelligent automation initiatives  Help implement Retrieval-Augmented Generation (RAG) workflows and enterprise knowledge retrieval capabilities where applicable  Establish operational processes, monitoring, and governance practices to ensure reliable and effective AI automations  Collaborate with business stakeholders, IT teams, and operations leaders to identify automation opportunities and improve workflows  Contribute to the company’s evolving AI automation and orchestration strategy through continuous improvement and experimentation  What we’re looking for: Bachelor’s degree in Information Systems, Business Technology, Computer Science, MIS, or a related field preferred  3+ years of experience in IT administration, business systems analysis, automation, workflow configuration, or related technical operations roles  At least 1 year of hands-on experience working with AI tools, AI automation platforms, or LLM-powered workflows  Experience configuring and orchestrating AI agents or automation workflows using low-code/no-code tools rather than traditional software development  Strong understanding of business process automation and the ability to translate operational needs into scalable workflows  Familiarity with workflow orchestration, integration, and connector platforms such as MuleSoft, Boomi, Workato, Zapier, UiPath, or similar technologies  Experience integrating enterprise systems and applications using APIs, connectors, and automation platforms  Comfortable working across SaaS and enterprise tools such as Salesforce, Slack, Teams, SharePoint, SAP, or Workday  Strong systems-thinking and problem-solving abilities with a focus on automation and operational efficiency  Ability to work cross-functionally with business stakeholders and technical teams to implement practical AI-driven solutions  Excellent communication skills with the ability to explain technical workflows to non-technical audiences  Experience with AI technologies can be emerging/newer experience; practical implementation and curiosity are valued  Preferred traits: Builder mindset with strong curiosity around AI automation and agentic technologies  Comfortable navigating ambiguity and evolving business requirements  Self-directed with the ability to work independently and take ownership  Interested in improving operational efficiency through automation and AI-enabled workflows  Experiment-driven mindset with a willingness to continuously learn and adapt to emerging technologies  What’s in it for you: Hybrid work arrangements and competitive paid time off programs. Comprehensive commercial medical insurance coverage to meet all your healthcare needs. Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales A creative, innovative, and global working environment in the creative and software technology industry Highly engaged Events Committee to keep work enjoyable. Reward & Recognition Programs (including President's Club for all functions) Professional onboarding program, including robust targeted training for Sales function Development and advancement opportunities (high internal mobility across organization) Retirement planning options to save for your future, and so much more! Monotyp