Application Analyst – Epic Radiant / Lumens

Job Posting Title: Application Analyst – Epic Radiant / Lumens ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: General Notes The Application Analyst – Epic Radiant / Lumens supports the implementation, maintenance, optimization, and ongoing operational support of Epic Radiant and Lumens applications across Dell Medical School's clinical environment. The primary focus of this position is Epic Radiant, while also supporting Lumens as imaging services continue to expand. This role partners closely with clinical operations, imaging leadership, providers, application analysts, and technical teams to support post-go-live stabilization, workflow optimization, quarterly Epic upgrades, integrated testing, and continuous improvement initiatives. Important Employment Information This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position. Purpose The Application Analyst – Epic Radiant / Lumens serves as the subject matter expert and technical resource for Epic Radiant and Lumens applications, with primary responsibility supporting Radiant workflows and additional support for Lumens. This role collaborates with clinical, operational, and technical stakeholders to support application build, configuration, workflow analysis, post-go-live stabilization, operational support, integrated testing, quarterly Epic upgrades, and continuous optimization while ensuring reliable application performance across imaging services. Responsibilities Application Implementation and Support Design, build, configure, test, maintain, and optimize Epic Radiant and Lumens applications supporting imaging services and related clinical workflows Analyze clinical, operational, and technical workflows to develop effective application solutions Serve as the liaison between imaging operations, providers, Information Technology, application users, and vendors to resolve complex issues Support application build, configuration, operational support, and post-go-live stabilization activities Participate in break/fix support and ongoing workflow optimization initiatives Workflow Analysis and Optimization Conduct workflow analysis to identify opportunities for operational improvement Design and implement Epic Radiant and Lumens application solutions that support departmental and organizational needs Collaborate with imaging departments and operational leaders to prioritize application enhancements Recommend workflow improvements that improve efficiency, user satisfaction, and patient care Support continuous optimization following Epic implementations and quarterly upgrade cycles System Maintenance and Testing Maintain and support Epic Radiant and Lumens applications Perform configuration validation, debugging, integrated testing, regression testing, and user acceptance testing (UAT) Develop test scripts, timelines, and testing plans supporting application changes and quarterly Epic upgrades Coordinate testing activities across applications and participate in end-user validation efforts Ensure application changes follow established change management procedures Technical Collaboration Collaborate with infrastructure, integration, database, and technical teams to identify and resolve issues impacting Epic Radiant and Lumens applications Support cross-functional problem solving and operational improvement initiatives Participate in planning, implementation, and optimization efforts across imaging applications Communicate technical recommendations and operational impacts to stakeholders Operational Support and Continuous Improvement Provide ongoing operational support for Epic Radiant and Lumens applications, including break/fix support, enhancements, upgrades, and change requests Support quarterly Epic upgrades, new releases, application enhancements, and post-go-live stabilization Follow established ITIL processes for incident, problem, and change management Participate in continuous improvement initiatives supporting imaging workflows and application performance Marginal or Periodic Functions Assist with additional Epic modules as operational needs require Provide backup support during peak workloads or staffing shortages Participate in special projects and organizational initiatives Perform related duties as assigned Knowledge, Skills, and Abilities Technical Learning Quickly learn new healthcare technologies, Epic Radiant and Lumens functionality, and imaging workflows Maintain current knowledge of Epic Radiant, Lumens, and related imaging technologies Pursue ongoing technical learning and professional development opportunities Apply new knowledge to improve application performance and operational efficiency Problem Solving Use analytical thinking and structured troubleshooting techniques to resolve complex application issues Diagnose application, workflow, and configuration issues affecting imaging operations Develop practical solutions that improve user experience and operational performance Collaborate with cross-functional teams to resolve system challenges Customer Focus Demonstrate commitment to meeting the needs of imaging staff, providers, and operational stakeholders Provide responsive, high-quality application support Anticipate operational needs and proactively address concerns Promote user satisfaction through effective application support and workflow optimization Collaboration Work effectively with imaging leadership, radiologists, technologists, application analysts, technical teams, vendors, and operational partners Build productive working relationships