Application Analyst III

Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the greater Visalia area in central California. With more than 5,000 employees, Kaweah Health provides state-of-the-art medicine and high-quality preventive services in our acute care hospital, specialized health centers and clinics. Our eight-campus healthcare district has 613 beds and offers comprehensive health services across a broad continuum of care.    It takes a special person to work for Kaweah Health. We serve a region where the needs are great, which makes the rewards even greater. Every day, we care for people facing unique challenges and in need of healing. Throughout it all, our focus is to make a difference, and we do — in the health of our patients, our loved ones, and our community. Benefits Eligible Full-Time Benefit Eligible Work Shift Day - 8 Hour or less Shift (United States of America) Department 8480 ISS Applications Services The Application Analyst III provides excellent customer service by assisting with implementing solutions, maintaining and supporting the assigned applications. Application Analysts study the organization’s current information systems and procedures and design information systems solutions to help the organization operate more efficiently and effectively. Application Analysts bring business and information technology (IT) together by understanding the needs and limitations of both. Application Analysts work to build, perform build validation and collaborate with subject matter experts to design and provide input for configuration for clinical information systems. Motivates team members and provides assistance to other Application Analysts, and is the primary mentor and coach to others on the team. Experience with Clinical Laboratory workflows and applications preferred. QUALIFICATIONS License /Certification Preferred: Four ISS management approved certifications/equivalent training in area of scope/support. Must keep all required certifications/equivalent training up-to-date (or within three years of original certification/training). Education Preferred: Bachelor's degree or higher Experience Required: Minimum of 10 years experience in technology or healthcare related field. Of the 10 years total experience, at least six years work experience implementing, maintaining and supporting any of the following types of applications: clinical, revenue cycle, human resources, financial and supply chain in a complex setting. Equivalent combination of post-secondary education and experience may be substituted. Experience as a team lead. Experience overseeing and working on large projects and successfully managing timelines. Preferred: Experience managing projects using standard project management skills, tools and methodologies. Experience supporting Cerner or Workday applications. Healthcare experience. Knowledge/Skills/Abilities Expert level knowledge of all applications supported by team members. Department Specific Requirements If assigned to Pharmacy area: requires current pharmacy technician license with the California State Board of Pharmacy. JOB RESPONSIBILITIES Essential Functions as a Team Lead. Functions as a resource, mentor and coach for the Application Analyst I and II. Ensures that Application Analyst team members are trained and provides suggestions and assistance to team members as needed. Provides ideas and suggestions to other team members and management. Responsible for implementation, maintenance and support of information systems applications, inclusive of the scheduling of updates of new releases of vendor supported applications. Utilizes expert troubleshooting skills to understand root causes and helps identify solutions. Provides consultation to help solve problems related to supported applications and workflows. Supports multiple customers and complex systems using technical, troubleshooting and problem solving expertise. Evaluates and troubleshoots reported system issues and service requests, data retrieval requests, system performance problems and optimization opportunities, and participates in the timely resolution of these activities. Identifies system enhancements and works with the team to evaluate and implement as appropriate. Develops, maintains and shares documentation of assigned application for troubleshooting, building, and training of other ISS team members. Writes test plans and tests systems to evaluate system functions and operating efficiency. Tests the system, including any configurations, customizations and new releases, prior to production implementation. Project Expectations: Functions as a project leader for information system implementations and support. Facilitates the coordination of resources and timelines as required in working with project work plans. Ensures project tasks are clearly outlined with start and end dates within the ISS approved solution. Ensures that the completion of project tasks are on time and helps with issues resolution. Clearly communicates when there is a potential missed deadline and ensure managers, project managers, directors and end users are all aware of a potential missed deadline. Ticketing solution expectations: Facilitates the resolution of application errors within the ISS approved SLA (Service Level Agreement). Maintains issue resolution documentation within the ISS approved helpdesk ticketing solution. Keeps tickets updated within SLA requirements. Maintains time worked on tickets and within the ISS approved helpdesk ticketing solution. Maintains high levels of customer satisfaction by constant communication and helping solve problems. Maintains a low number of assigned issues in the ticket queue. Ability to work non-standard and extended hours during project implementations. Collaborates with all ISS team members, customers, partners and vendors to design, build, test and maintain applications to o