Application Support Specialist

About Collabera: Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) • Collabera listed in GS 100 - recognized for excellence and maturity • Collabera named among the Top 500 Diversity Owned Businesses • Collabera listed in GS 100 & ranked among top 10 service providers • Collabera was ranked: • 32 in the Top 100 Large Businesses in the U.S • 18 in Top 500 Diversity Owned Businesses in the U.S • 3 in the Top 100 Diversity Owned Businesses in New Jersey • 3 in the Top 100 Privately-held Businesses in New Jersey • 66th on FinTech 100 • 35th among top private companies in New Jersey http://www.collabera.com/about_us/accolades.jsp Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. • Accertify, a wholly owned subsidiary of American Express, is a leader in providing software, tools and strategies for preventing online fraud and mitigating enterprise-wide risks. • Accertify is looking for an Application Support Specialist to join our team to assist our customers and manage their exposure to online credit card fraud. • Accertify provides eCommerce merchants with the industry’s first end-to-end platform for combating fraud.  • Our application, called Interceptas, is built on a workbench platform that integrates all the features, tools and services a merchant needs to effectively and efficiently combat online credit card fraud. Responsibilities: • Support Specialists are responsible for technical support of current clients as well as the successful deployment of the various components of Accertify’s Interceptas fraud prevention platform. • Provide technical support for clients such as troubleshooting client issues connecting to our systems. • Monitor for system alerts. Contact clients when interruptions in their data feed are impacted. • Develop and deploy fraud transaction screening rules and methodologies  • Configure Fraud Analyst user interface to Customer specifications  • Support existing and new clients regarding Interceptas system usage  • Develop additional tactics and other procedures to diminish Customers’ risk  • Work closely with Customers to identify new features and functionality for Interceptas • Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies / fraud trends and adapt new approaches and features as needed • Develop strong relationship with Customers to deliver exceptional service and ensure that expectations are exceeded  • Act as a liaison between new and existing Customers and internal departments including Support, Operations, and Development teams.  • Manage and perform project implementation tasks such implementing new processes. • Examples include implementing a new line of business, implementing third party API services and product enhancements.  • Job may require minimal travel  • Schedule: Monday, Tuesday, Wednesday, Saturday, Sunday 2 pm – 11pm CDT. Saturday and Sunday will be work from home, the weekdays will be in the office.  Qualifications:  • This is a high visibility role and requires excellent communication skills as well as a dynamic and energetic approach to problem solving in order to further a best in class customer experience. Specific qualifications include: • Bachelor’s Degree and/or 3+ years experience of application support experience required, preferably supporting software as a service (SaaS)  • Prior experience working directly with customers  • Experience troubleshooting an application  • Technical Skills around data manipulation  • Knowledge of SQL or XML is a plus  • Excellent written and verbal communication skills  • Experience with online credit card fraud prevention a plus. HM is available to interview ASAP. If you are interested with the Opportunity please reach me 973 475 7482