Assistant Service Center Manager

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose    The Assistant   Service Center   Manager will create   an environment that inspires and engages the Service Center team to deliver results .   A ccountable for the successful execution of safe and efficient Service Center operations, business strategy, customer service, and consistent compliance with MRC procedures and controls. Salary Range $78,002.00 - $87,483.00 , depending on position qualifications, job-related skills and experience, education, certifications, and geographic location.  Benefits Comprehensive benefits packages that include health insurance, retirement plans, vacation, vacation purchase program, and other employee assistance offerings. Essential Duties and Responsibilities   Individual   must be able to perform the essential duties with or without reasonable accommodation.    Ensure all employees   understand ownership and compliance with all safety guidelines and drive   a rigorous approach to the identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures . Ensures all required incident reporting is performed   in a timely manner  using the appropriate   process . Oversee the implementation of corrective measures arising from incident investigations and hazard reports. Assists   and supports the Service Center Manager in the preparation of the cost budget . Monitor   workflows   throughout the Service Center to ensure   timely   accomplishment of service,   warehouse   and   logistics   duties . Assists the Service Center Manager with ensuring cycle count programs are executed according to plan. Actively   anticipate   and solve work-related problems . Create a plan to effectively manage any workload changes. Motivate employees, encourage employee   growth   and   development . Set clear expectations and measure results. Communicate consistently. Provide   timely , candid feedback and hold people accountable . Identify   and   initiate   or obtain training   required   for employee success in performing duties . Maintain   confidential information   pertaining to   normal supervisory duties . Administer, communicate, and promote awareness and compliance with MRC policies,   procedures,   and expectations to all employees,   including   strict enforcement of DOT and SOX compliance guidelines . Performs assigned duties as delegated by the Service Center Manager. Assists   with the development of the annual Service Center business plans to   identify   service and efficiency improvements . Supports as needed inside sales activities including quoting, sourcing   materials,   customer service,   purchasing , inventory control, shipping and receiving, or support to sales personnel. Shares market intelligence and sales opportunities with Regional Sales personnel. Support regional and corporate sales resources to deliver  the service required   to support new   business . Identify   and implement solutions to customers’ needs. Work with Regional Sales and National Accounts to   determine   how to charge the customer for   additional   services . Support and   maintain   standards that deliver service excellence . Assist   with resolutions of Accounts Receivable issues that   prevent   MRC Global from collecting payment for goods and services provided. Communicate honestly and consistently to reaffirm MRC Global's reputation for ethical and dependable   partnerships . Establish   a friendly and effective working relationship with customers and internal partners through in-person visits, written and verbal correspondence, and other effective interpersonal skills . Managing confidential information appropriately,   including   pricing and contract information, resale costs, and expense items . Carry out other duties within the scope, spirit, and purpose of the job. Take reasonable care for the safety and health of yourself and others. Report workplace hazards, injuries, or illness es   immediately . Education, Experience & Ability Requirements     Any combination of requirements that   provides   the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.   An undergraduate   degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work .   Minimum of 3+ years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include   demonstrated   leadership/supervisory experience .   Must have   a current , valid driver’s license and an acceptable record at all times.     Demonstrated   competence in the use of computers and software applications .   Demonstrated   ability to communicate and promote ideas and transfer detailed knowledge to others .   Ability to effectively present information in one-on-one and small group situations.   Willingness   and ability to be on call   are   needed to provide 24-hour service to customers .   Willingness and ability to travel within and outside branch service area, with occasional overnight stays.   Certification or ability to be certified to   o p erate   f ork trucks, overhead cranes, and other heavy equipment .   Valid Driver’s license with the ability to meet the MRC Global vehicle policy.    Additional Qualifications    Must have the ability to provide documentation verifying legal work status .   Ability to read and speak the English language proficiently   to   communicate with others,   understand   and interpret safety instructions, and respond to inquiries .   Ability to understand and   c omply with   MRC Global guidelines and expectations,   inclu