Assoc. Director of Parking & Transportation (Coral Gables campus)

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet . The Associate Director, Parking and Transportation, provides strategic leadership and oversight for all University-wide parking operations and transportation services. This role involves enhancing customer service, technology, and processes to support institutional goals and objectives. The Associate Director will also play a key role in strategic planning, policy development, and interdepartmental collaboration. CORE JOB FUNCTIONS                                                                                                            Plans, develops, markets, innovates, and implements projects, programs, and policies to improve alternative transportation programs, operational efficiencies, and customer experience enhancements with the specific goal of reducing the number of vehicles on campus in partnership with the Office of Sustainability, RSMAS, and Medical Campuses. Lead initiatives to improve operational efficiency and customer satisfaction. Fully engaged and integrated with all campus Event Liaisons, Parking and Transportation Advisory Board, Student Government, Facilities Operations & Planning units, Student Affairs, Faculty Senate, HR, UMPD, Miami Parking Authority, City of Coral Gables Parking Department, City of South Miami Parking Department, as well as other state, university, and community agencies, to develop and implement recommendations related to parking and events management procedures. Collaborate with senior management to align departmental goals with the University’s objectives. Continuously assess and improve internal controls and compliance measures. Chair and administer the appeals process utilizing two faculty and two students to review and adjudicate on all submitted appeals in a timely manner. Provide training and resources for appeals committee members to allow them to make autonomous and unbiased decisions that serve the university’s mission. Manage and maintain a variety of transportation services, including shuttle services, mobility services, and event services. Oversee multi-modal transportation programs such as U-Bike, rideshare contracts, Zipcar, carpool, safe ride, and transit programs. Coordinate transportation for on-campus university programs and during emergency events. Engage with the University community to promote alternative transportation options and reduce the number of vehicles on campus. Organize and handle post-event debrief for analysis, specifically prestigious events, and large audience and complex events. Conduct event site-inspections for operational efficiency, service quality and standards, attendee and client satisfaction, offer on-site support and reinforce DIRECCT values and behavior. Financial management, forecast and monthly reporting of Event Services budget, provide strategic recommendations for efficiency, and pro-actively search for new revenue opportunities. Position is considered Essential Personnel Tier 1. Other duties as assigned. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS                                                                                                           Education: Bachelor’s Degree in a relevant field is required; a master’s degree is preferred. Certification and Licensing: CAPP or CPP Certification preferred Experience: Minimum 12 years of relevant experience Knowledge, Skills and Attitudes: Knowledge of business and management principles. Ability to direct, manage, implement, and evaluate department operations. Ability to establish department goals, and objectives that support the strategic plan. Ability to effectively plan, delegate and/or supervise the work of others. Ability to lead, motivate, develop and train others. DEPARTMENT ADDENDUM (specific to Coral Gables campus) Department Specific Functions Oversees customer experience programs and service delivery platforms, including Salesforce case management workflows, service analytics, process improvement initiatives, automation opportunities, and customer-facing technologies to improve responsiveness and service quality. Provide direct customer service contact to faculty, staff, students, visitors, vendors, and contractors with specific concerns regarding campus valet service, and event parking and traffic management; respond timely to all correspondence, and provide a customer-centric focus to client needs. Oversight of event parking and traffic control to plan and execute multiple and concurrent events, construction project parking space displacement, plan staff allocation, and engage UM and Coral Gables Police, as needed. Represents the department in university governance groups, advisory committees, stakeholder working groups, and cross-functional initiatives involving student, faculty, staff, and executive leadership. Serve as the department’s internal quality control consultant and is accountable for the execution of an effective audit process to ensure that university assets are protected through internal controls. Oversee the development and management of the annual operating budget. Analyze financial reports and implement cost-saving measures. Identify new revenue opportunities and optimize existing resources. Oversees the management of all parking facilities and transportation services. Oversees revenue management strategies, financial controls, invoice review processes, budget forecasting, and business operations designed to maximize operational effectiveness and fiscal stewardship. Manage contracts and relationships with external