Associate Customer Service Representative Everyday Banking

Why Wells Fargo:  Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role:  Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking . Find out why we’re the #1 financial services company to grow YOUR career. Apply today.  CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will:  Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment  Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems  Regularly receive direction from supervisor and escalate questions and issues to more senior employees  Interact with team on basic information, plus internal or external customers  Required Qualifications:  6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education  Desired Qualifications:  Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues  Ability to execute in a fast paced, high demand, metric driven call center environment  Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy  Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers  Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information  Knowledge, understanding and experience of internet, mobile, and social media technology  Job Expectations :  Must be able to attend full duration of required training period​  This position is not eligible for Visa sponsorship​  Ability to work additional hours as needed ​  Schedule may be eligible for a shift differential under the terms of the shift differential policy  Must work on-site at the location posted  Training Schedule: Training class will start 9/7/26 or 9/21/26 and will be for 7 weeks, 8:30am - 5:00pm Monday-Friday. Work schedule after training will be provided prior to start date. We’re open from Sunday - Saturday, 6:00 am – 12:00am (EST). Your regular work schedule will be based on business need and will include working a weekend day and some holidays. Job Location: 7711 Plantation Rd Roanoke VA 24019 @RWF22 Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $18.00 - $22.12 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit  Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Posting End Date: 12 Aug 2026 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execut