Associate ServiceNow Developer (Secret Clearance Required)

* This role is contingent upon a contract award.    As   an Associate   ServiceNow   Developer   you   play a pivotal role in successfully deploying ServiceNow solutions for our clients. In this role, you will   be responsible for   configuring, customizing, and implementing ServiceNow applications to meet specific   client   business requirements. Your technical   expertise , attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.    Your responsibilities include :   Solution   Discovery & Design :   Work closely with Solutions Architects and Business Analysts to understand the   business outcomes and   functional requirements and   how they align with   ServiceNow   solution designs .    Technical Implementation:   Collaborate with cross-functional teams to implement ServiceNow solutions   to   align with   the designed   requirements, and   meet   industry   best practices.    Data Migration:   Facilitate   data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition.   Validate that data is migrated to the most beneficial ServiceNow data structures,   leveraging   out-of-the-box data schemas before designing custom tables and fields.   Integration Management:   Assist   architects and senior developers   in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.   Technical Documentation:   Create detailed documentation of configuration s,   customization s, data   schemas , and other technical decisions   for future reference.   Testing and Quality Assurance:   Conduct thorough testing of ServiceNow configurations to   validate   functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.   User Training:   Support   end-user training to ensure   a smooth   adoption of the implemented solution.    Change Management:   Support change management efforts by   assisting   senior developers, architects, and   users during the transition period, addressing inquiries, and resolving issues promptly.   Incident and Problem Resolution:   Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide   timely   resolution to incidents and problems.   Security and Compliance:   Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.   Continuous Learning:   Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and   maintain   expertise   in   the platform.   Continue certification and training   process   to meet practice standards and growth areas and contribute to the continued success of the team.   Collaboration and Communication:   Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective communication , including risks, issues, successes, and overall project status.   Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.  Required Experiences and Certifications   6 months or more experience implementing ServiceNow solutions   ServiceNow mainline certification with preference for ServiceNow Certified System Administrator   Must have an active Secret Security Clearance   Must reside in the United States, be authorized to work in the United States, and perform all work within the United States. Valuable   Skills for this Role   The ideal candidate will also have:   Hands-on experience (> 480 hours   each) configuring or building 1-3 ServiceNow applications   In-depth knowledge of ServiceNow platform capabilities, modules, and best practices   Familiarity with ITIL processes and IT Service Management (ITSM) principles   Strong technical skills, including scripting, workflow configuration, and business rule development   Detail-oriented   tendencies   with excellent problem-solving and analytical abilities   The a bility to work effectively in a team-oriented, collaborative environment   Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally   #icfcleared Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .   Together, our employees are empowered to share their   expertise   and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO   policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with   sincerely held   religious beliefs, in all phases of the application and employment process. To request   an accommodation,   please email  [email protected]  and we will be happy to   assist . All information you provide will be kept confidential and will be used only to the extent   required   to provide needed reasonable accommodations.    Read more about  workplace discrimination righ t s   or our benefit offerings which are included in the  Transparency in