Audio and Visual Engineer Senior

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.    While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives . At Texas Capital, we do more than build business success. We build long-lasting relationships.   Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).   Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News ’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com .   Brief Overview of Position   The Audio/Visual Collaboration Engineer is part of an   industry leading   IT team working in a fast-paced environment at Texas Capital Bank. Working under the general guidance of the Manager, this individual will   be responsible for   engineering, design, architecture, day-to-day tasks support,   assisting   in voice, collaboration and video conferencing systems configuration, administration, and its operation . As well as completing preventative maintenance checks, diagnosis, and repair.     Responsibilities   Ability to work under pressure and tight timelines.   Ability to support and troubleshoot live events (Town Halls, Fireside Chats, etc.) quickly   resolving   or   finding   a work   around.   This position is also responsible for ensuring the real time collaboration, voice, video conferencing systems from Cloud and Managed Services providers available to Texas Capital Bank end user’s   Provide Tier   2   level support of various collaboration, voice, video systems at TCB   Knowledge of programming/configuration of services being installed by third party A/V integrator   Ability to manage proposals, including coordination of installers, and tracking of time and materials   Ability to create a Bill of Material, drawings, and   assist   with estimated   time frame   for   A/V   integration into new builds.   Serve as point of contact with A/V service providers, vendors, and internal A/V escalation support   Utilize network performance monitoring tools to isolate root cause issues (Cisco RM ,   Solarwinds,etc .)   Work in collaboration with our IT network engineers to resolve hardware, software, or other system problems, and replace defective components working with vendors and managed service providers   Remediation of A/V hardware to meet or exceed security vulnerability requirement set by internal IT Security team   Commissioning of new conference rooms and on-site training with local office staff when installation is completed   Other duties as assigned by management   Required   Required   Bachelor’s   level college degree related to the AV field or 5 +years of relevant experience as follows   5 +years of experience installing, configuring, and   maintaining   professional A/V equipment (such as video switchers and extenders, amplifiers, speakers, control systems, and microphones) from companies like QSC, Shure, Crestron, Biamp, Cisco .   General u nderstanding of   IP communications and protocols including   TCP,   UDP .   T echnical   understanding   in design,   configuration   and troubleshooting of collaboration   technologies.   Experience installing and troubleshooting AV and IT related infrastructure (cabling, connectors, rack assemblies, etc.)   Required ability to read and   comprehend   AV system design diagrams,   specifications   and technical   manuals.   Experience with managing Cloud based   InterOp   solutions   K nowledge of TEAMS, Cisco   WebEx , IM, Web collaboration applications   Required   experience with Cisco codecs , video display s ,   and   microphones   Experience with tabletop cable terminations, mounting speakers, pulling cables, mounting flat panel displays   End user support for all Unified Communications - collaborative applications, video, VoIP telephone services   Research new products to remain current on technology solutions   Ability to lift, push, carry up to 40lbs and climb ladders 10 tall   Ability to work long hours on your feet   Ability to   work   a varied schedule, including weekends.   Travel 10%   Qualifications   Ability to multi-task effectively without compromising the quality of the work.   Excellent interpersonal,   oral   and written communication skills.   Detail oriented, organized, process focused, problem solver, proactive, and ambitious.   Ability to draw conclusions and make independent decisions with limited information.   Ability to respond to common inquiries from stakeholders, vendors,   facilities   etc.   Candidates must be self-motivated, resourceful, and problem solvers   Preferred Skills   Experience using   CAD , and/ or Visio, creating AV system design diagrams   Crestron, Biamp, Clickshare, or similar programming experience/certifications/install experience.   InfoComm CTS-I certification preferred   Ability to program/configure A/V hardware when needed.   Cisco CCNA Collaboration Certification.   The du