AVP Partnership Success

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession:  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas:  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence:  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: Location: United States (remote/work‑from‑home) Travel: Approximately 75% nationwide — this role requires frequent, sustained on‑site presence with clients across the country as a core expectation of the position. Travel is a material requirement of this role and includes weekly client visits, executive meetings, governance sessions, and escalation support based on portfolio needs. At Ensemble Health Partners, we win by living the Ensemble Difference showing up with values like People First, Last + Always; All for One + One for All; Your Responsibility Extends Beyond Your Job Description; Developing You Makes Us Better; Don’t Accept Complacency. The Associate Vice President, Partnership Success serves as an executive leader accountable for enterprise‑level client partnerships, operational performance, and executive stewardship at one of our complex healthcare clients. This role requires a strong, credible presence with C‑suite client executives and internal senior leaders, the ability to translate strategic priorities into sustained results, and disciplined ownership of escalation management, governance, and communication standards. Key Responsibilities Enterprise Client Partnership & Executive Leadership Serve as the executive relationship owner for assigned enterprise clients, establishing trust and strategic alignment with CFOs, COOs, CEOs, and other senior stakeholders. Act as the primary or secondary escalation leader for complex client issues, ensuring clear accountability, timely resolution, and proactive communication. Partner closely with internal executive leadership to align client priorities with enterprise objectives, capacity planning, and delivery expectations. Represent Ensemble with confidence and credibility in high‑stakes client forums, executive steering committees, and executive‑level discussions. Governance, Strategy & Performance Oversight Lead enterprise governance cadence (e.g., MORs, executive updates, strategic reviews), ensuring consistency, rigor, and executive‑ready communication. Translate client and portfolio insights into actionable strategies that drive performance improvement, retention, and long‑term partnership value. Ensure disciplined execution of Partnership Success standards across all assigned clients, including documentation, escalation pathways, and performance reporting. Collaborate cross‑functionally with Operations, Finance, Technology, and Growth to remove systemic barriers and enable scalable service delivery. On‑Site Executive Presence & Travel Discipline Maintain a strong, visible executive presence with clients through frequent nationwide travel aligned to portfolio risk, opportunity, and strategic importance. Define and establish strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership. Lead high‑impact on‑site client engagements, including executive roundings, governance meetings, performance reviews, and remediation planning. Create and maintain onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation. Develop long-range strategic plans for systems and processes that support a high performing, patient-centered revenue cycle Provide timely internal reporting following client visits, summarizing objectives, outcomes, risks, and required follow‑up actions. Model disciplined travel planning and expense stewardship in alignment with Partnership Success and enterprise guidelines. People Leadership & Culture (“How We Work”) Lead, coach, and develop Directors and senior leaders, building a strong executive bench and succession pipeline. Model and reinforce the Ensemble Difference values consistently—especially in high‑pressure or escalated environments. Establish clarity on expectations, accountability, and execution standards aligned to Ensemble’s “what + how” performance philosophy. Foster a culture of ownership, collaboration, and continuous improvement across the Partnership Success organization. What Success Looks Like (First 6–12 Months) Strong, trusted executive partnerships with clear alignment between client priorities and Ensemble leadership. Effective management of escalations with proactive communication and disciplined follow‑through. Consistent, high‑quality governance rhythms and executive‑level reporting across the client portfolio. Visible, impactful on‑site leadership presence supported by structured visit planning and post‑visit insights. A high‑performing leadership team aligned to Ensemble Difference behaviors and expectations. Qualifications: Required Proven ability to lead large scale Revenue Cy