Benefit Representative

Group O is seeking a Call Center Benefits Representative responsible for efficient and courteous responses to customer questions concerning their employee benefits. As a Call Center Employee Benefits Representative, you will be the primary point of contact for State of Texas employees and retirees seeking information and assistance regarding their workplace benefits packages. Your role is essential in providing timely and accurate guidance regarding their health insurance, retirement plans, paid time off, and other employee benefits. You will manage inquiries, resolve issues, and ensure that employees have a clear understanding of their benefits options and coverage. The ideal candidate for this role possesses strong customer service orientation, knowledge of benefits administration, and effective communication skills.