BestDrive Service Lead

BestDrive, a wholly owned subsidiary of Continental, is quickly becoming the top choice among commercial trucking fleets for our high-quality products and exceptional service. BestDrive Commercial Tire Centers specializes in providing fleet customers with innovative tire solutions including award-winning Continental and General Tire brand products, innovative commercial solution products such as ContiPressureCheck, and a wide array of multi-brand truck tires to address all market segments. Since our founding in 2012, we presently have 25 locations throughout the United States and continue to rapidly expand our footprint throughout the country. HOW YOU WILL MAKE AN IMPACT - The Service Lead is an hourly, hands-on leadership role responsible for coordinating and leading daily commercial tire service activities within a retail and fleet service environment. This position provides working leadership to service technicians while actively participating in service operations, including shop work, road service coordination, workflow execution, safety compliance, and customer service support. The Service Lead works under the direction of the Store Manager and focuses on execution, technician guidance, and operational consistency, rather than independent departmental management. This role does not have final authority over hiring, termination, compensation, or disciplinary decisions. Key Responsibilities Service & Operations Leadership Lead and participate in daily service operations, including shop workflow, road service dispatch coordination, drive-up service, and emergency fleet calls. Perform hands-on tire service work as needed, including mounting, balancing, repairs, inspections, and related service activities. Provide real-time direction and task coordination to service technicians during shifts. Ensure service work is completed accurately, efficiently, and in compliance with established procedures and safety standards. Monitor service workflow and productivity to support customer turnaround and uptime expectations. Escalate operational issues, staffing challenges, or service delays to the Store Manager. Customer & Fleet Service Support Serve as a first-level escalation point for service-related customer and fleet concerns. Assist with inbound service calls, scheduling, and coordination of service activities. Support accurate communication of service offerings and tire pricing in accordance with approved pricing structures. Promote a consistent, professional customer experience focused on safety, reliability, and service quality. People Leadership & Training Support Provide day-to-day guidance, coaching, and direction to service technicians. Lead by example through active participation in service work and adherence to safety and quality standards. Support onboarding and training of new technicians and service staff. Reinforce productivity, attendance, conduct, and safety expectations. Communicate performance observations and concerns to the Store Manager and Human Resources. Safety, Compliance & Asset Support Enforce all safety programs, including OSHA, DOT, and internal safety standards. Ensure compliance with torque procedures, PPE usage, lock-out/tag-out, and hazardous material handling. Maintain the Hazardous Materials (HazMat) Book and ensure required documentation is current. Verify service truck tools, equipment, and inventory are properly maintained. Support preventive maintenance, inspections, and safe operation of service vehicles. Maintain accurate mileage, fuel usage, and vehicle-related documentation as required. Inventory & Administrative Support Assist with monitoring tire, supply, and service material inventory levels. Complete required service documentation, timekeeping inputs, and operational reporting. Support shop, yard, and service area housekeeping, organization, and safety standards. Store Support & Coverage Provide operational support to the Store Manager as directed. Assist with execution of company initiatives, operational standards, and process improvements. Serve as a designated point of contact during Store Manager absences when assigned, with decision-making authority limited to routine operational matters. Key Competencies Commercial Tire & Fleet Service Operations Hands-On Service Leadership Service Dispatch & Workflow Coordination Safety Compliance & Risk Awareness Technician Coaching & On-Shift Guidance Customer Service & Issue Resolution Inventory & Asset Awareness Time Management & Prioritization Problem Solving Team Accountability WHAT YOU BRING TO THE ROLE - Automotive or commercial tire industry experience in a service or operations role Demonstrated ability to lead and guide technicians in a fast-paced service environment Strong communication skills with technicians, customers, and leadership Working knowledge of tire service procedures and fleet service operations ADDITIONAL WAYS TO STAND OUT -  High School Diploma or equivalent; technical training or military experience preferred 3–5+ years of experience in the commercial tire industry Prior experience as a lead technician or informal team lead Experience supporting training and technician development Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Work Environment & Expectations 100% on-site role in a commercial tire shop and outdoor service environment Exposure to varying weather conditions, noise, heavy equipment, and moving vehicles Regular interaction with fleet customers, technicians, and delivery vehicles Flexible scheduling required, including early mornings, evenings, weekends, and on-call service support as business needs require Strong emphasis on safety, compliance, attendance, and operational accountability Physical Requirements Ability to occasionally lift 150+ lbs Ability to occasionally push or pull 20