Bilingual Benefits Customer Service Representative – Spanish or French - Bilingual Seasonal Colleague (Tempe) | 2026

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com . This is a remote position , but candidates must reside within 2 hours of Tempe  for occasional requests to be in the office, candidate is required to be in the office DAY 1 for equipment pickup. The Role  As a Seasonal Bilingual Benefits Customer Service Representative you will have the rewarding opportunity to help our Spanish or French and English client members through the enrollment process, and when making updates to their health care and/or pension plans.  We allow you the freedom to take the time necessary to provide the highest level of service on each contact.  You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work from home environment (following the initial training and onboarding period).  In addition to a remote work opportunity (eligibility requirements to work from home must be met), you are eligible for the WTW 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program and any other benefits required by law.  Starting pay is at  $19.25/hr.  during our paid training program (approximately 1 month) as you complete onboarding and become familiar with our systems, services and customer service standards.  After successful completion of your onboarding training, your pay rate will increase to  $20.00/hr.  We value your growth and reward your commitment.  During our busy season you will be expected to work a 40-hour week and overtime when requested.  During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need.   This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson.    Key Responsibilities  Quickly build rapport and respond to Spanish or French speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message  Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls   Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements  Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon  Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member  Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information  Maintain and document complete and accurate call and case notes in English in a professional manner  Regularly participate in team meetings and training  Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner  You will spend the majority of your time assisting customers  Perform other duties as assigned   Required Excellent Spanish or French language skills  Move seamlessly between Spanish or French and English calls and translate calls into grammatically correct English call notes  Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills  Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence  High level attention to detail, multi-tasking, and ability to organize work  Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging  Ability to work autonomously in a self-paced, self-motivated team environment   Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat  Ability to understand and follow oral and written instructions  Ability to type 30 words a minute  Experience working in a customer service environment  High School degree required  The following are a plus  Associate or Bachelor’s degree nice to have  Working knowledge of health and welfare and/or defined benefit pension plans  Experience working in a call center environment  The Company At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance. Working shoulder to shoulder with you, we uncover opportunities for sustainable success—and provide perspective that moves you. Learn more at wtwco.com . The Business Our Outsourcing Solutions business provides benefits administration and outsourcing solutions