Brokerage Operations Representative II

Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The Brokerage Operations Representative II will be responsible for booking, tracking, routing, problem resolutions. vendor compliance and relationship building between both the customer and carrier portfolios. Responsibilities Prospect qualified carriers by conducting daily sourcing calls in order to secure consistent truck capacity, who must meet AIT TS's compliance guidelines Establish, maintain and grow customer & carrier relationships within your assigned portfolio both internal and external Book all contract expedite and ad-hoc freight, as required by customer Respond to customer quotations in a timely manner (5 min) Proactively track and trace all booked shipments on a daily basis Troubleshoot and resolve customer issues including communication on carrier delays, breakdowns and other order exceptions Communicate accessorial charges to the customer in a timely manner to ensure approval and maximum revenue per load, as needed Handle overages, shortages, accessorial and freight claims properly Own corrective actions and identify overall process improvement Ensure all metrics are at or exceeding customer SLA's Book remaining modes or transportation (including FTL, Partial, Flatbed) as needed Schedule appointments for pick ups and deliveries Help prepare and actively participate in customer reviews (i.e. QBR's, MBR's) Performs other duties as assigned Complies with all policies and standards The wage range for this position is $20.90-$29.50 and may vary based on geography as well as relative knowledge, skills, abilities, and experience. Qualifications Education • High School Diploma or GED equivalent (Required) and• Associate's Degree (Preferred) or• Bachelor's Degree (Preferred) Experience • 3+ years Experience in logistics / transportation (Required) Knowledge, Skills, and Abilities • Microsoft Office Suite Medium• Transportation Management System (TMS) Medium• Ability to problem solve, make independent decisions with minimal oversight Medium What AIT Can Offer You In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.