Building Automation Monitoring Specialist

Kelso Building Services (KBS) helps organizations optimize building performance through advanced monitoring, automation, and facility support solutions. Our team remotely oversees building systems for customers across the United States, helping identify issues, coordinate responses, and improve operational reliability. As we continue expanding our national monitoring operations, we are seeking both Level I and Level II Building Automation Monitoring Specialists to join our team. This role offers the opportunity to work with modern building technologies while supporting customers in a fast-paced, collaborative environment. Schedule: Nights, weekends, and holidays. This is an on-site position - NOT REMOTE. Position Summary The Building Automation Monitoring Specialist is responsible for remotely supporting and monitoring building automation and facility systems across multiple customer locations nationwide. This position reviews system-generated alerts, evaluates equipment performance, coordinates service activities, and communicates with customers and technicians to help ensure timely resolution of operational issues. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a technology-driven environment. Level I Specialists Focus on monitoring activities, event processing, customer communications, documentation, and service coordination. Level II Specialists Utilize additional technical knowledge to analyze system performance, assist with troubleshooting efforts, perform advanced diagnostics, and support operational decision-making. Key Responsibilities Building Systems Monitoring Observe building automation, HVAC, electrical, and related facility systems for abnormal operating conditions Review alarms, notifications, and performance exceptions generated through monitoring platforms Evaluate event severity and determine appropriate response actions Follow customer-specific procedures and established escalation guidelines Identify operational trends that may indicate equipment performance concerns Incident Response & Customer Support Respond to incoming customer inquiries via phone, email, and other communication channels Provide timely updates regarding active events and service activities Accurately document communications, actions taken, and event outcomes Act as a liaison between customers, field technicians, vendors, and internal teams Deliver professional customer service during both routine and critical situations Remote Building Automation Support Access building systems using approved remote connectivity tools Review trend logs, equipment status information, schedules, and alarm histories Perform authorized remote support functions, including schedule adjustments, point verification, and system resets Assist in identifying potential causes of recurring system issues Record troubleshooting findings and recommendations within company systems Service Coordination Create and manage service requests generated from customer needs or system events Coordinate technician dispatch activities when on-site service is required Monitor the progress of open work orders and service tickets Ensure customer requests are routed and prioritized appropriately Documentation & Operational Reporting Maintain complete and accurate event records Update ticketing systems and operational databases in a timely manner Prepare reports related to monitoring activity and service performance Ensure documentation complies with company standards and customer requirements Training & Continuous Improvement Participate in technical and operational training programs Build knowledge of building automation technologies, HVAC systems, and customer sites Support process improvements that enhance monitoring effectiveness Pursue professional development opportunities and certifications when available Minimum Qualifications Required High school diploma or equivalent Experience in HVAC Strong computer skills and the ability to effectively use multiple software applications simultaneously Strong organizational skills and attention to detail Availability to work rotating schedules, including nights, weekends, and holidays Preferred Qualifications - Not required Experience with Building Automation Systems (BAS), HVAC controls, or facility management technologies Previous experience in a monitoring center, operations center, dispatch environment, technical support role, or customer service function Familiarity with work order, dispatch, or ticket management systems Compensation & Benefits Competitive hourly compensation Medical, dental, and vision benefits Paid time off 401(k) with company matching contributions Career development and training opportunities