Business Analyst

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com Our mission is to challenge the status quo and create beautiful, innovative solutions for our teams and customers. We have an unrelenting passion to surprise and delight by solving challenges in new and exciting ways. As the Senior Business Analyst you will take the lead on the rollouts of our suite of products to ensure adoption and continued customer success. Own and manage the milestones and timelines of all product rollouts for our NY based product team Support product launches through pilot phase by troubleshooting and resolving user issues Ensure the successful transfer of support to the appropriate teams Create and maintain training, support, and other product documentation Manage project timelines and consistently report status to sponsors and stakeholders Become a subject matter expert in various areas of the business and leverage experience to identify areas of product and process improvements Document existing business processes and help refine or create new processes as needed Monitor product analytics and identify areas of opportunity to ensure user satisfaction Lead product and user acceptance testing to ensure requirements have been met Minimum 5 years of relevant Business Analysis experience, retail experience preferred A desire to deliver the best customer experience and exceed expectations Experience in translating tech speak into intuitive, easy to understand training and support documents Must be able to demonstrate strong writing and communication skills Ability to interface directly with senior business stakeholders and users Ability to get into the weeds on multiple products at one time Experience creating/reviewing test scenarios and participating in testing Knowledge of the software development life cycle and Agile/Lean process experience a plus Excellent interpersonal, collaboration, and problem-solving skills. To discuss on this opportunity feel free to reach Raghu Varun Call on 732.579.3433 or email your resume to raghuv1(at)mindlance.com